Business Services Manager

Pyramid Residential Care Centre – Gordonvale QLD

Looking for a leadership role where you can make a real difference, feel valued, and enjoy a lifestyle that others only dream about?

Imagine building a rewarding career in a supportive, community-focused organisation, just a short drive from Cairns, where the Great Barrier Reef, tropical rainforests and beautiful beaches are practically on your doorstep.

At Pyramid Residential Care Centre (PRCC), we're looking for an experienced, motivated and people-focused Business Services Manager to join our leadership team.

We're not a large corporate aged care provider. We're a proud, community-based, not-for-profit organisation where people matter, relationships count, and everyone plays a part in making our residents' lives better.

If you're a capable business leader who enjoys variety, thrives on a challenge and wants to be part of something genuinely meaningful, we'd love to hear from you!

Why You'll Love Working With Us

Looking for a leadership role where you can make a real difference, feel valued, and enjoy a lifestyle that others only dream about?

Imagine building a rewarding career in a supportive, community-focused organisation, just a short drive from Cairns, where the Great Barrier Reef, tropical rainforests and beautiful beaches are practically on your doorstep.

At Pyramid Residential Care Centre (PRCC), we're looking for an experienced, motivated and people-focused Business Services Manager to join our leadership team.

We're not a large corporate aged care provider. We're a proud, community-based, not-for-profit organisation where people matter, relationships count, and everyone plays a part in making our residents' lives better.

If you're a capable business leader who enjoys variety, thrives on a challenge and wants to be part of something genuinely meaningful, we'd love to hear from you!

Why You'll Love Working With Us

We believe that great care starts with great people, and we're committed to creating a workplace where our team feels supported, respected and proud of what they do.

Here's what makes PRCC a great place to work:

• Salary Packaging Benefits – As a not-for-profit organisation, eligible employees can access salary packaging arrangements to potentially increase their take-home pay.

• A Friendly, Community-Focused Workplace – Enjoy the personal connection and welcoming atmosphere of a locally based aged care organisation.

• A Supportive Leadership Environment – Work alongside a dedicated management team committed to collaboration, quality care and continuous improvement.

• Make a Genuine Difference – Your leadership directly contributes to the wellbeing of our residents, staff and wider community.

• Variety and Opportunity – No two days are the same! Enjoy a diverse management role where your ideas, experience and initiative can make an impact.

• Professional Growth – Be part of an organisation that values improvement, innovation and the development of its people.

• A Beautiful Working Environment – Our relaxed, homelike facility is surrounded by established gardens and open spaces.

• Work With Purpose – Finish each day knowing your work contributes to something far more meaningful than the bottom line.

Why Cairns & Far North Queensland?

Why wait for a holiday to enjoy paradise when you could live here?

Whether you're already a Far North Queensland local or considering a move to the tropics, Cairns offers an incredible combination of career opportunities and lifestyle.

Think:

• Weekends exploring the Great Barrier Reef, tropical islands and stunning beaches.

• Rainforest walks, waterfalls and adventures throughout the Atherton Tablelands.

• Warm weather, outdoor living and year-round opportunities to enjoy the tropics.

• A relaxed, welcoming community with a fantastic North Queensland lifestyle.

• Restaurants, markets, sporting activities and plenty of opportunities to unwind.

• The opportunity to build a rewarding career without giving up the lifestyle you love.

Build your career. Enjoy your weekends. Love where you live.

About the Role

As our Business Services Manager, you'll be a key member of our management team, helping ensure our organisation continues to operate efficiently, sustainably and to a high standard.

This is a hands-on leadership opportunity for someone who enjoys bringing people, processes and business operations together.

Your responsibilities will include:

• End-to-End Payroll Processing – Taking full responsibility for the accurate and timely processing of payroll from start to finish, including timesheet and roster verification, pay calculations, allowances, penalties, leave entitlements, deductions, superannuation, reconciliations and payroll reporting.

• Payroll Compliance – Ensuring payroll is processed in accordance with applicable industrial instruments, employment agreements, legislative requirements and organisational policies.

• Prudential Compliance, Audits and Aged Care Standards – Take responsibility for ensuring the organisation meets its aged care prudential obligations, including the management and oversight of refundable accommodation deposits (RADs), resident financial arrangements, prudential reporting and associated legislative requirements. Coordinate and manage prudential audits, ensuring accurate financial records, appropriate internal controls and all required documentation are maintained to demonstrate compliance with applicable Prudential Standards and aged care legislation. Proactively monitor regulatory changes, identify and manage compliance risks, and implement continuous improvement initiatives to maintain strong financial governance, transparency and organisational accountability.

• Business Operations – Leading and supporting our administration, maintenance, domestic services and business support functions.

• Financial Management – Supporting budgeting, financial administration, reconciliations, reporting and operational performance.

• Governance and Compliance – Supporting organisational governance, risk management, audits and continuous improvement.

• Procurement and Assets – Coordinating contracts, suppliers, purchasing, asset management and facilities-related administration.

• People Leadership – Providing guidance, support and development opportunities to the teams within your area of responsibility.

• Operational Improvement – Identifying opportunities to streamline processes, strengthen systems and improve organisational efficiency.

• Strategic Collaboration – Working closely with senior leadership to support organisational priorities and sustainable service delivery.

This is a genuinely hands-on position. We are seeking someone who is equally comfortable providing strategic business leadership and rolling up their sleeves to ensure essential operational functions, particularly payroll, are delivered accurately and efficiently.

Who Are We Looking For?

We're looking for more than someone who can manage budgets, systems and processes.

We want a leader who genuinely cares about people, takes pride in their work and understands the importance of teamwork.

Our ideal candidate will bring:

• Relevant tertiary qualifications and significant experience in business or operational management.

• Demonstrated experience independently managing and processing payroll from start to finish.

• Strong knowledge of payroll legislation, award interpretation, penalty rates, allowances, leave entitlements, superannuation and payroll compliance.

• Proven leadership experience across administration, finance, compliance and operational functions.

• Strong financial management, organisational and problem-solving skills.

• Experience managing teams, building positive relationships and supporting staff development.

• Sound knowledge of governance, risk management and regulatory compliance.

• Excellent communication skills and a practical, solutions-focused approach.

• Confidence using payroll and financial systems, Microsoft Office and business applications.

• A genuine commitment to professionalism, accountability and continuous improvement.

Experience in Aged Care or Healthcare Is Strongly Preferred

We are particularly interested in candidates with previous experience working within aged care, healthcare or a similarly complex, highly regulated environment.

An understanding of aged care operations, payroll complexities, industrial instruments, compliance requirements and workforce management would be a significant advantage.

However, if you have strong transferable management experience, proven end-to-end payroll capabilities and a genuine passion for making a difference, we encourage you to apply.

Ready for a Career Move That Offers More?

If you're looking for a role where your experience will be valued, your leadership can make a real impact and your workplace has a genuine sense of purpose, we'd love to meet you.

Whether you're a local professional ready for your next challenge or an experienced manager considering a move to beautiful Far North Queensland, this could be the opportunity you've been waiting for.

Great people. Meaningful work. Tropical lifestyle.

Come and discover why Pyramid Residential Care Centre could be the perfect next step in your career.

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