About the job TIM Engineer / Desktop Support Engineer
Roles and responsibilities:
- Build and configure laptops as per standard specifications
- Troubleshoot application and OS issues faced by employees of the Respondent
- Take actions as advised by the Manager related to IT policies
- Update Antivirus and Windows patches
- Communicate with employees regarding updates on service requests/allocation of laptops
- Allocate/deallocate assets in CMDB
- Ensure all laptops/desktops are working properly
- Respond to service issues on time
- Respond to user tickets regarding hardware, software installation; manage end-user IT equipment
- Send/ship IT hardware to users
- Set up computers/endpoints and install software for various applications and programs
- Provide technical support across the company (in person or over the phone/remote) regarding any operating system issues
- Keep track of the number of laptops/desktops in the store
- Provide physical support to the core Technical team in the server room
- Serve as the first point of contact for the customer seeking technical assistance
- Direct unresolved issues to respective teams
- Inventory management of all IT assets
Candidate specifications:
- Relevant qualifications preferred; ITIL V3 Foundation, MCSA certified
- Candidate without certifications but able to demonstrate exceptional knowledge and skills with a proven track record may be considered
- Pre-Requisite: Approximately 3 years of experience working in IT support operations with a multiplatform environment (Windows, Cisco)
- Experience with contact center support will be preferred
- In-depth knowledge of Windows 10, Office 365, etc.
- Knowledge of troubleshooting multiplatform devices like laptops, phones, tablets, softphones
- Hands-on support to the core team in the server room; remote assistance
- Coordinate with the service desk, Tech M team, and client technical team for resolution
- Some experience with asset management
- Standard SOE deployment
- Troubleshooting using remote tools
- Basic knowledge of DNS, DHCP services
- Basic knowledge of Windows Server and Windows client
- Has experience working with ITIL processes: Incident Management
- Process-oriented; highly self-driven with minimal supervision
- Ability to operate well in a team-focused environment
- Good at handling stress and difficult situations
TIM Engineer / Desktop Support Engineer in Melbourne employer: Pyramid Global Technologies
Pyramid Global Technologies is an exceptional employer, offering a dynamic work culture in the heart of Sydney that fosters innovation and collaboration. Employees benefit from comprehensive training programs and growth opportunities within the cybersecurity domain, ensuring they stay at the forefront of industry advancements. With a commitment to work-life balance and a supportive team environment, this role provides a meaningful chance to contribute to critical projects while developing your career.
Contact Details:
Pyramid Global Technologies Recruitment Team
