Overview
Infra Operations Manager/Support Lead – Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service provider
Responsibilities
- Drives customer relationship management and communicates as key business interface for the customer
- Ensures the success of customer objectives, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key service milestones
- Escalation Management – Ownership, facilitation, action plan definition, coordination and driving the escalation to closure
- Manage Governance deliverables – Plans fortnightly Operational Service Performance review (OSR), create the service improvement plan, operability index, go green initiatives
- End-to-End ownership of service delivery including Service transition and transformation, migration and operations
- SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met
Infra Operations Manager/Support Lead employer: Pyramid Global Technologies
Pyramid Global Technologies is an exceptional employer, offering a dynamic work culture in the heart of Sydney that fosters innovation and collaboration. Employees benefit from comprehensive training programs and growth opportunities within the cybersecurity domain, ensuring they stay at the forefront of industry advancements. With a commitment to work-life balance and a supportive team environment, this role provides a meaningful chance to contribute to critical projects while developing your career.
Contact Details:
Pyramid Global Technologies Recruitment Team
