At a Glance
- Tasks: Provide IT support on-site, troubleshoot issues, and manage devices.
- Company: Join a dynamic tech team in Adelaide with a focus on innovation.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Work twice a week with potential travel opportunities.
- Why this job: Be part of a global team and enhance your tech skills.
- Qualifications: Basic IT knowledge and strong customer service skills required.
The predicted salary is between 73265 - 89546 $ per year.
Job Description for Deskside Support in Adelaide.
- Twice a week ( Mon & Thursday only )
- Technical knowledge of IT solutions including but not limited to workstation, server and LAN
- knowledge.
- Providing IT support on client site
- Windows OS
- Windows Server/AD basic knowledge
- Microsoft Office applications (O365)
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP/IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience of working in an ITIL environment
- Basic understanding of first level application support
- Strong customer service mindset
- Conduct support operations with global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Excellent interpersonal and communication skills in verbal and written English.
- Local language requirement based on service location: grade level C1
Primary Skill
- Good understanding of IT Service Management processes and practices
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organizations goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication
- Technology, and Managed Desktop Services
- Problem solving capabilities
Secondary Skill
- Experience of working in projects
- Experience of IT operations for Factory and Office environment
Certifications Completed
- Advantage - ITIL V3 or V4
Products Used
- Service Snow
- #J-18808-Ljbffr
Deskside support in Adelaide employer: Pyramid Global Technologies Limited
Join a dynamic team in Adelaide as a Deskside Support professional, where you will thrive in a supportive work culture that values collaboration and innovation. With opportunities for professional growth and development, you'll be part of a company that prioritises employee well-being and offers flexible working arrangements. Enjoy the unique advantage of working closely with a global team while making a meaningful impact on client satisfaction through your technical expertise.
Contact Details:
Pyramid Global Technologies Limited Recruitment Team
We think you need these skills to ace Deskside support in Adelaide
Technical Knowledge of IT Solutions
Workstation Support
Server Support
LAN Knowledge
Windows OS
Windows Server/AD Basic Knowledge
Microsoft Office Applications (O365)
