Join Moomoo as a Client Service Specialist Ready to change the way Australians invest? At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we're shaking up wealth-tech, and we want you on our journey!
What You'll Do
As our Client Service Specialist in Sydney, you'll be the friendly face that welcomes clients into our experiential store-helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable.
Your Day-to-Day:
- Welcome and assist new clients with account opening and app navigation.
- Answer basic questions and help clients feel confident using Moomoo's innovative features.
- Support marketing events and workshops - be part of the buzz around our newest campaigns.
- Work with your team to keep store operations on track and clients happy.
- Help with documentation and compliance, always keeping client information safe.
- Assist sales efforts by following up on leads and supporting client acquisition goals.
1-2 years' experience in customer service, preferbally financial advice, or retail investment services
Basic knowledge of financial markets and trading platforms
People-focused: great communicator (English; Mandarin/Cantonese a plus)
Organised, detail-oriented, and comfortable with multitasking
Willing to work rotating shifts, including weekends and holidays
Tech-savvy and keen to learn new digital tools
Customer-first problem solver who's always ready to help
Preferred Qualifications
- Previous retail or store sales experience.
- Team management or training experience.
- Active Moomoo user.
- Familiar with local community resources.
- Experience in pop-up store or temporary retail space operations.
- Familiar with mall partnership processes and promotional calendar planning.
Perks & Benefits
- Growth: Work for a leader in digital brokerage, with unlimited career opportunities
- Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
- Coverage: Comprehensive insurance for you and your family
- Culture: A fun, diverse workplace with frequent team events and celebrations
- Surprises in store: More benefits revealed as you progress through the hiring process!
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
