At a Glance
- Tasks: Manage guest check-ins, bookings, and ensure top-notch service in our serviced apartments.
- Company: Growing serviced apartments management company with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for full-time roles.
- Other info: Opportunity for career growth and travel between beautiful locations.
- Why this job: Join a dynamic team and make guests feel at home while developing your hospitality skills.
- Qualifications: Customer-focused attitude and experience in retail or hospitality preferred.
The predicted salary is between 15.3 - 18.7 $ per hour.
We arecurrently expanding our team of service agents in a growing serviced apartments management company.
If you arereliable and customerfocused with a Retail or Hospitality / Accommodation background or experience - The position requires someone who is solution focused, flexible in their availability, and is a team player.
Expected hours are roughly 30 per week, but may increase with leave coverage and business requirements.
Requirement to travel between Noosaville and Birtinya locations with other locations and full time opportunities also available for the right candidate.
This role will involve
- Reporting to your Manager daily
- Working autonomously/with limited supervision to achieve set outcomes in theaccommodation operations.
- Manage Check ins and Check outs
- Execute the settling and issuing of guest's accounts.
- Confirm bookings with guests in advance and liaise with the reservations manager where required
- Take reservation enquiries and bookings
- Manage data entry into Resly booking system
- After hours phone coverage on a rotational basis (compensation provided, as required)
- Ensure that guest requests are completed accurately and efficiently; focusing on guest needs as a priority
- Assist with arranging and maintaining supplies such as linen, cleaning, room amenities and all other hotel supplies
- Undertake basic Maintenance, Grounds and Cleaning Duties, as required
- Ensure that all standards are maintained, customer needs are met and adhere to all policies and procedures
- Work to help develop, protect and promote the company culture and morale.
- Report to management regarding daily operations
- Conduct room inspections and audits
- All other duties as outlinedby management
To be successful in this role, you will be available to work various shifts, between the hours of 8.30am and 5.30pm on any day of the week in both Noosaville & Birtinya.
You must possess strong communication skills and are confident in problem solving communicationwith various people involved in the business.
Experience in serviced apartments and strata properties is advantageous.
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Guest Services Agent employer: PV Operations Pty Ltd
Join our dynamic team at a leading serviced apartments management company, where we prioritise a supportive work culture and employee growth. With flexible hours and opportunities for full-time roles, you'll thrive in an environment that values customer focus and teamwork, all while enjoying the beautiful locations of Noosaville and Birtinya. We offer competitive compensation, ongoing training, and a chance to make a meaningful impact in the hospitality industry.
