Are you an experienced Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?
If so, you may be exactly who we're looking for.
My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.
About the Role
As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
- Work actively on the helpdesk & (when needed) on client site
- Problem Solve all IT hardware & software issues for external clients
- Configure and support Routers, firewalls, switches, access points
About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You'll ideally have:
- 1+ years' IT Support / Helpdesk Support experience within an MSP environment (Ideally)
- Proven expertise in M365 ecosystem support
- Active Directory & Exchange Support
What We Offer
- Ongoing training and certification support
- A close-knit team with a strong culture of collaboration and excellence
MSP IT Support Engineer - Helpdesk & Onsite Networking in Cambridge employer: Pulse IT Recruitment Ltd
Join a vibrant team where your skills as a Support Engineer will not only be valued but will also contribute to our reputation for excellence in service delivery. Located in a collaborative environment, we offer ongoing training and certification support, ensuring you have the tools to grow your career while working on diverse technologies across various industries. Experience a workplace culture that prioritises teamwork and innovation, making every day rewarding and impactful.
