At a Glance
- Tasks: Provide top-notch IT support and solve complex tech issues for diverse clients.
- Company: Dynamic Managed Service Provider known for excellent service and collaboration.
- Benefits: Ongoing training, certification support, and a close-knit team culture.
- Other info: Great opportunity for career progression in a supportive environment.
- Why this job: Make a real impact in tech while working with cutting-edge solutions.
- Qualifications: 2+ years of IT support experience, ideally in an MSP environment.
The predicted salary is between 45000 - 55000 $ per year.
Are you an experienced Support Consultant with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?
If so, you may be exactly who we're looking for.
My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team.
This role is central to delivering the excellent service we're known for—supporting diverse client environments, deploying cutting‐edge solutions, and leading technical improvement.
About the Role
As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
- Work actively on the helpdesk & (when needed) on client site
- Problem Solve all IT hardware & software issues for external clients
- Configure and support Routers, firewalls, switches, access points
About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients.
You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You'll ideally have
- 2+ years' IT Support experience within an MSP environment (Ideally)
- Proven expertise in M365 ecosystem support within an education / school environment.
- Active Directory & Exchange Support
This role will suit and experienced IT Manager who has experience of working within the education sector & looking to progress.
Alternativly, a Senior technical analyst role within an MSP with, IT Pre-sales, & Project Management Experience.
What We Offer
- Ongoing training and certification support
- A close-knit team with a strong culture of collaboration and excellence
IT Support Consultant (2nd/3rd Line) in Cambridge employer: Pulse IT Recruitment Ltd
Join a vibrant team where your skills as a Support Engineer will not only be valued but will also contribute to our reputation for excellence in service delivery. Located in a collaborative environment, we offer ongoing training and certification support, ensuring you have the tools to grow your career while working on diverse technologies across various industries. Experience a workplace culture that prioritises teamwork and innovation, making every day rewarding and impactful.
