At a Glance
- Tasks: Lead the Front Office team and ensure top-notch guest experiences.
- Company: Join the vibrant Pullman Sydney Hyde Park hotel, right by beautiful Hyde Park.
- Benefits: Enjoy global Accor discounts, career growth, and a supportive work environment.
- Other info: Flexible hours in a dynamic setting with endless career opportunities.
- Why this job: Be part of exciting events like Mardi Gras while developing your leadership skills.
- Qualifications: Experience in hospitality, strong communication, and a passion for customer service.
The predicted salary is between 49500 - 60500 $ per year.
Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.
Your responsibilities will include:
- Assist and oversee the day-to-day operations of the Front Office team.
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.
The requirements and skills for the job will be:
- Relevant experience in the hotel industry.
- Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office.
- Guest obsessed focus with the ability to be flexible in a fast paced and dynamic environment.
- Ability to navigate through change and provide quick thinking solutions should problems arise.
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
- Clear and confident communication skills – both written and verbal.
- Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training.
Please note that only candidates with full working rights in Australia will be considered for this position. Visa sponsorship is not available for this role.
By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Assistant Manager – Front Office in Sydney employer: PULLMAN
At Pullman Sydney Hyde Park, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Front Office Supervisor, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from ongoing training opportunities and a supportive environment that values your contributions. Located in the heart of Sydney, our hotel offers unique advantages such as stunning views and a dynamic atmosphere, making it an excellent place to build a rewarding career in hospitality.
