Epsilon, a Global Customer Support leader within Publicis Groupe, is seeking a Team Lead to oversee day-to-day operations, incident management, and service delivery for a globally distributed team based in Brisbane. You will drive continuous improvement and ensure SLAs are achieved while delivering a high-quality support experience.
The role requires strong leadership, ITIL understanding, incident management, and stakeholder collaboration across Platform Operations, Engineering and Product teams.
Global Customer Support Team Lead — Incidents & Experience in Brisbane employer: Publicis Groupe
Zenith, as part of Publicis Groupe ANZ, is an exceptional employer that champions a flexible work culture, empowering employees to thrive in their roles while making a significant impact across the APAC region. With a strong focus on professional development, you will have access to cutting-edge tools and collaborative opportunities that foster growth and innovation in analytics. Join us to be part of a dynamic team that values data-driven decision-making and encourages creativity in transforming insights into actionable strategies.
