At a Glance
- Tasks: Provide top-notch admin support and assist customers with their inquiries.
- Company: Join the Queensland Public Trustee, a trusted service for Queenslanders since 1916.
- Benefits: Gain valuable experience, career development, and work in a supportive team environment.
- Other info: Temporary full-time role based in Brisbane until June 2027.
- Why this job: Make a real difference in people's lives while honing your customer service skills.
- Qualifications: Experience in administration or customer service, strong communication skills, and attention to detail.
The predicted salary is between 57150 - 69850 $ per year.
Are you a customer-focused administration professional who enjoys helping people and keeping things running smoothly?
Join the Queensland Public Trustee (QPT) as a Customer Administration Officer and play a key role in delivering responsive, high‑quality services to Queenslanders.
This is an excellent opportunity to contribute to a purpose-driven organisation where your organisational skills, attention to detail and commitment to customer service will make a genuine difference.
QPT is seeking a Customer Administration Officer (AO2) to provide frontline and back‑of‑house administrative support, managing enquiries, processing documentation and assisting customers across a range of trustee and estate services.
You'll work as part of a collaborative team to ensure customers receive clear information, respectful support and efficient service outcomes.
- This is a temporary full-time role based in
- Brisbane until
- Meaningful customer interactions: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.
- A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.
- Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.
- Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.
About you
You are a reliable and customer-focused administration professional who takes pride in accuracy and service excellence.
- To excel in this role, the following attributes will be your keys to success:
- Demonstrated experience in administration and/or customer service roles.
- The ability to manage multiple priorities while maintaining attention to detail.
- Strong communication skills, both written and verbal, with a customer-first approach.
- Confidence using computer systems, databases and standard business applications.
- A collaborative and adaptable mindset, with a willingness to learn and support others.
Only those persons eligible to work in Australia may be employed by QPT.
Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management.
We have been looking after Queenslanders and their families since 1916.
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Customer Administrative Officer in Brisbane employer: Public Trust Office QLD
Queensland Public Trustee (QPT) is an exceptional employer that offers a unique opportunity for legal professionals to make a significant impact in the community. With a strong commitment to professional excellence and a collaborative work culture, QPT fosters employee growth through mentorship and leadership development while providing meaningful work on complex legal matters. Located in Brisbane, this permanent role not only allows you to influence organisational outcomes but also to contribute to safeguarding the rights and interests of Queenslanders since 1916.
