At a Glance
- Tasks: Provide top-notch ICT support for desktops, laptops, and mobile devices.
- Company: Join a dynamic organisation focused on tech innovation and user satisfaction.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Be part of a supportive team with a focus on continuous improvement.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.
Key Responsibilities
- Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
- Troubleshoot and elevate hardware and software issues to internal teams and external vendors.
- Manage and update IT service desk tickets in line with ITIL best practices.
- Assist with user account security and system access management.
- Monitor and respond to cybersecurity incidents reported by users.
- Liaise with third-party technology suppliers and service providers.
Essential Experience & Skills
- Experience working in an IT support or service desk environment.
- Strong customer service and stakeholder engagement skills.
- Experience supporting Microsoft Windows desktop and server operating systems.
- Strong troubleshooting and problem-solving capability.
- Ability to work independently, prioritise workloads and manage competing demands.
- Effective written and verbal communication skills.
Qualifications Desirable
- Diploma of Information Technology.
- Ideal Candidate
The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills..
They will have hands‑on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.
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ICT Operations Officer employer: Public Sector People
As a key player in the QLD State Government, this role offers an exceptional opportunity to contribute to the health and safety of employees while enjoying a supportive work culture in Brisbane CBD. With competitive pay rates, flexible work-from-home options, and a commitment to professional development, you will thrive in an environment that values collaboration and employee well-being. Join us to make a meaningful impact in injury management and enjoy the benefits of working within a dynamic public sector team.
