Customer Service Officer | Temporary Opportunities Across Melbourne
Location: Variety of roles across Metro Melbourne
Rate: $37-44
Duration: Most contracts are between 3-6 months
Hours: Part time and full-time opportunities
Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.
We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils. Assignments vary in length and offer the opportunity to make a positive impact within the community.
Key Responsibilities
- Respond to customer enquiries, requests and complaints via phone, email and face-to-face interactions
- Deliver a high standard of customer service while maintaining professionalism and empathy
- Resolve customer enquiries at first point of contact wherever possible
- Accurately record customer interactions and requests within council systems
- Liaise with internal departments to ensure customer enquiries are resolved efficiently
- Handle difficult conversations with discretion and professionalism
About You:
- Previous experience in a contact centre and/or customer-facing role, ideally within a government environment
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- A positive, customer-first mindset
- Strong computer skills and confidence navigating multiple systems
Desirable Experience
- Local Government experience
- Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms
We look forward to hearing from you!
Customer Service Officer employer: Public Sector People
As a key player in the QLD State Government, this role offers an exceptional opportunity to contribute to the health and safety of employees while enjoying a supportive work culture in Brisbane CBD. With competitive pay rates, flexible work-from-home options, and a commitment to professional development, you will thrive in an environment that values collaboration and employee well-being. Join us to make a meaningful impact in injury management and enjoy the benefits of working within a dynamic public sector team.
