Manager, Justice Services – Centralised Services | Wellington
We have an exciting opportunity for an experienced operational leader to join Centralised Services as Manager, Justice Services, based in Wellington.
Job Description
Manager, Justice Services – Centralised Services | Wellington
We have an exciting opportunity for an experienced operational leader to join Centralised Services as Manager, Justice Services, based in Wellington.
Te Haeata/The Opportunity
The Manager, Justice Services – Centralised Services leads nationally delivered centralised registry services that support the effective operation of courts and tribunals across Aotearoa. You will ensure high-quality service delivery that meets customer needs, protects the Ministry's reputation and enhances the customer experience.
A key part of this role is leading leaders, building their capability to develop engaged, high-performing teams that consistently deliver excellent service outcomes.
Reporting to the National Manager, Centralised Services, you will be responsible for:
- providing clear leadership and direction so leaders and teams consistently deliver high-quality services
- coaching and developing leaders and building a high-performing, collaborative and inclusive culture
- driving consistency, standardisation, efficiency and service excellence across nationally delivered services
- building and sustaining trusted relationships with the judiciary, internal stakeholders and sector partners
- using customer feedback, operational performance information, data and insights to identify opportunities and drive continuous improvement
- effectively prioritising and allocating people and resources across services while maintaining a strong focus on customer outcomes
- managing operational risks, resources and budgets effectively and sustainably
- leading and supporting change and service improvements
- contributing to the collective leadership of Centralised Services and National Service Delivery
It is an exciting time to take on this leadership role as we continue to improve access to, and people's experiences of, courts and tribunals, including through significant programmes such as Te Au Reka and Te Ao Mārama.
Ō Pūkenga/Skills And Experience
We are looking for a strong operational leader of leaders who brings positive energy, sound judgement and a collaborative approach to working with leaders, teams, the judiciary and our partners.
You Will Bring
- significant experience leading teams and operational delivery, preferably in a complex or national customer service, processing or service delivery environment
- demonstrated success leading through other leaders and developing capable, engaged and high-performing teams
- proven budget and resource management experience in a complex operating environment
- the ability to manage competing priorities while maintaining service quality and customer outcomes
- strong communication and relationship management skills, with the ability to build trust and influence at all levels
- experience using data, customer insights and performance measures to inform decisions and drive improvement
- experience leading change and continuously improving operational services
- strong critical thinking, judgement and problem-solving capability
- confidence using digital tools and an interest in how digital solutions can improve service delivery
- cultural capability and a commitment to improving outcomes for Māori, including continuing to strengthen your understanding of Te Ao Māori and culturally responsive ways of working
- a relevant tertiary qualification or equivalent knowledge, skills and experience.
Knowledge of New Zealand's justice and courts systems would be advantageous but is not essential.
The ability to travel nationally may be required.
Mō Mātou/About Us
At Te Tāhū o te Ture – the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa New Zealand.
Ratonga Pokapū, Centralised Services, delivers nationally centralised services where those services do not need to be provided face-to-face. We focus on delivering consistent, efficient and people-centred services and putting the needs of the people we serve at the centre of our work.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Ngā painga o tēnei wāhi mahi/What's great about working here
Benefits
- 4.4 weeks holiday leave
- flexible work hours where possible
- an online professional development portal
- access to a variety of inclusive and proactive networks
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience.
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Manager, Justice Services - Centralised Services in Wellington employer: Public Defence Service - New Zealand
The Ministry of Justice offers a dynamic and inclusive work environment in Wellington, where you can play a pivotal role in shaping the future of digital justice. With a strong focus on employee development and collaboration, you'll have access to growth opportunities while contributing to meaningful projects that impact the community. Join a team that values innovation and sustainability, making it an excellent employer for those seeking a rewarding career in public service.
Contact Details:
Public Defence Service - New Zealand Recruitment Team
