At a Glance
- Tasks: Join our team to design and deliver innovative CX solutions using AWS.
- Company: Fast-growing system integrator focused on customer experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with evening and weekend flexibility.
- Why this job: Make a real impact on global customer journeys with cutting-edge technology.
- Qualifications: Experience with AWS, Unix, MySQL, and strong communication skills.
The predicted salary is between 98550 - 120450 $ per year.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a DevOps Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Working with a team that manages the operations of a global IVR system.
- Assisting with the deployment of applications to AWS and on-premises architectures, across different environments.
- Monitoring the performance and stability of the IVR environment in all regions (AMR, EMEIA and JAPAC).
- Responding to any needs in a timely manner.
- Requires some evening and weekend work, depending on business needs.
Requirements
- Excellent communication and client interaction skills.
- Familiarity with AWS S3, EC2, Auto scaling, CloudFormation and CloudWatch.
- Familiarity with Unix (MacOS and Linux versions).
- Familiarity with MySQL commands and syntax.
- Network basics (nslookup, ping, netcat, traceroute, tcpdump, etc).
- Coordinate and collaborate well with other team members and external partners.
Desired Experience
- Familiarity with Apache Tomcat and Apache HTTP Server.
- Familiarity with Cisco Splunk querying.
- Familiarity with Genesys configuration manager.
- Some understanding of Session Initiation Protocol (SIP).
Global IVR DevOps Engineer for AWS & CX in Sydney employer: PTP Inc.
At PTP, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and collaborative teamwork, particularly in our innovative environment focused on delivering outstanding customer experiences. Located in a vibrant area, we offer flexible working arrangements and the chance to be part of a passionate team dedicated to achieving excellence in every project.
