At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences.
- Company: Join PTC Phone Tech & Comm, Australia's leader in Mobile & Tech.
- Benefits: Competitive salary, bonuses, career growth, and hands-on training.
- Other info: Supportive culture with opportunities for personal and professional development.
- Why this job: Take ownership of your store and make a real impact in tech retail.
- Qualifications: Experience in retail leadership or a strong desire to learn.
The predicted salary is between 16.2 - 19.8 $ per hour.
We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our Stockland Cairns store. This is an exciting opportunity to take ownership of your store’s performance, lead and develop a high-performing team, and deliver exceptional customer experiences in a fast-paced tech retail environment. You’ll combine leadership, sales and hands-on problem-solving, with the opportunity to develop your technical skills along the way. Device repair experience is highly regarded but not essential — training and support will be provided!
Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward. Join us and take your career to new heights in a dynamic, innovative and hands-on environment!
To Be Successful in This Role, You Will:
- Oversee the day-to-day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
- Lead by example, supporting customers and delivering an exceptional in-store experience.
- Train, mentor and motivate your team to achieve individual and store goals.
- Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
- Monitor store performance, identify growth opportunities and take action to maximise results.
- Develop hands-on technical and device repair skills, with training and support provided.
- Be the go-to leader for troubleshooting, problem-solving and supporting your team.
This Role Suits Someone Who...
- Enjoys leading and developing a team in a fast-paced retail environment.
- Thrives on a combination of leadership, sales and hands-on work.
- Is passionate about technology and delivering great customer experiences.
- Enjoys working towards targets and celebrating team success.
- Values adaptability, continuous learning and personal development.
- Has an interest in device repairs, computers, mobile technology or electronics — experience is highly desirable but not essential.
To Succeed in This Role, You Will Be...
- A Confident Leader: Experienced in leading a retail or customer-facing team, or an experienced 2IC ready to take the next step.
- Customer-Focused: Passionate about creating memorable customer experiences and finding the right solutions.
- Results-Driven: Confident working towards sales targets and KPIs and motivating your team to achieve results.
- A Strong Coach: Able to support, train and develop your team to reach their potential.
- Hands-On: Happy to get involved on the shop floor, support customers and learn technical and device repair skills.
- Tech-Savvy: Genuinely interested in mobile devices, technology and learning how things work.
As a Retail Store Team Leader, you’ll play an important role in bringing our values to life and setting the standard for your team.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What's in It for You?
- Competitive Salary & Bonuses: Be rewarded for your contribution and strong store performance.
- Career Growth: Build your leadership career within a growing national business with opportunities to develop and progress.
- Training & Development: New to device repairs? We’ll provide the training and support you need to develop your technical skills.
- Hands-On Opportunities: Work directly with customers, technology and device solutions — no two days are the same!
- Supportive Culture: Join a collaborative team where you’ll be supported by your Area Manager and the wider PTC team.
- Employee Benefits: Enjoy staff discounts, ongoing training and more!
Our Recruitment Process
If you meet our criteria, we'll schedule a brief 10–15 minute phone call to get to know you, discuss your experience and ensure the opportunity aligns with what you're looking for. Following a successful phone interview, we'll invite you for a face-to-face interview with the relevant manager. At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
A quick note: Police checks form part of the onboarding process at PTC. If one is required for your role, we’ll make sure the process is simple and well-supported.
Ready to lead, inspire and take the next step in your retail career?
Retail Store Manager employer: PTC Phone Tech & Comm
At PTC Phone Tech & Comm, we pride ourselves on being a family-owned business that values Trust, Sincerity, Simplicity, Teamwork, and Challenge. As a National Human Resource Manager, you'll have the unique opportunity to shape our HR function, influence a growing national workforce, and foster a supportive work culture where employees can thrive and develop their careers. With a commitment to innovation and employee growth, we offer a dynamic environment where your ideas are valued, and you can make a real impact on our people and business.
