Step into the future with PTC Phone Tech & Comm, Australia's leader in Mobile & Tech! Since 2009, we've grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we're on a mission to provide the best smart device solutions and lead the industry forward.
Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!
About the role:
We're looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting RIverlink and Yamanto store.
To be successful for this role, you will:
- Oversee the operations of the Fairfield Store, ensuring it meets and exceeds KPIs.
- Lead by example, performing device repairs and assisting customers to ensure top-tier service.
- Train, mentor, and inspire your team to achieve success.
- Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
- Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
- Be the go-to leader for troubleshooting, problem-solving, and driving excellence.
This Role Suits Someone Who...
- Enjoys leading a diverse team in a fast-paced environment.
- Thrives on a mix of strategic management and hands-on technical work.
- Is passionate about technology and customer satisfaction.
- Values adaptability, continuous learning, and achieving goals.
- Experience with device repairs, computers or other is highly desirable but not essential.
To Succeed in This Role, You Will Be...
- An Experienced Leader: With a proven track record managing a retail location or team in a fast-paced industry.
- Hands-On: Confident performing device repairs and supporting customers directly.
- Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
- Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
- A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
- Tech-Savvy: With a genuine passion for mobile and smart device technology.
Company Values
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What's in it for you?
- Competitive Salary & Bonuses: Be rewarded for driving success.
- Professional Growth: Develop leadership skills and advance your career.
- Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.
- Supportive Culture: Thrive in a collaborative, forward-thinking environment.
- Employee Benefits: Enjoy staff discounts, ongoing training, and more!
Our Recruitment Process
If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
A quick note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported
Retail Store Team Leader in Ipswich employer: PTC Phone Tech & Comm
At PTC Phone Tech & Comm, we pride ourselves on being a family-owned business that values Trust, Sincerity, Simplicity, Teamwork, and Challenge. As a National Human Resource Manager, you'll have the unique opportunity to shape our HR function, influence a growing national workforce, and foster a supportive work culture where employees can thrive and develop their careers. With a commitment to innovation and employee growth, we offer a dynamic environment where your ideas are valued, and you can make a real impact on our people and business.
