At a Glance
- Tasks: Deliver exceptional customer service and assist with mobile device repairs in a fast-paced retail environment.
- Company: Join PTC Phone Tech & Comm, a family-owned leader in mobile accessories and repairs.
- Benefits: Enjoy competitive pay, flexible hours, staff discounts, and ongoing training opportunities.
- Other info: Work in a supportive culture that prioritises your well-being and career advancement.
- Why this job: Be part of a dynamic team that values innovation and personal growth in the tech industry.
- Qualifications: Passion for tech, sales experience, and a willingness to learn new skills.
The predicted salary is between 58500 - 71500 $ per year.
Shailer Park, Queensland 4128, Australia
Join Our Growing Repair Team – Make Every Fix Count!
About Us: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptional and friendly customer service.
About the role: PTC are currently seeking a Casual team member who is dedicated and driven Customer Service Sales and Device Technician in our Hyperdome Shopping Centre Store! Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.
Your Day-to-Day Will Include:
- Providing exceptional customer service and support at all times
- Assisting our frontline staff with sales when in store
- Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
- Troubleshooting faults and performing in-depth inspections
- Working independently to manage repair queues while keeping quality front of mind
- Maintaining a safe, clean, and well-organised workbench
- Being a team player – supporting your team and growing your skills
To be successful for this role, you will have:
- A genuine passion for mobile & tech!
- Flexibility to work at least one day on the weekend
- Experience working to and exceeding all budgets and KPI’s
- A hard working and motivated attitude to achieve goals and commissions
- A passion for an excellent customer experience
- An understanding of sales processes and techniques
- An ability to learn new things quickly and think on your feet!
- Ability to lift up to 25kg
Company Values: This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
What's in it for you?
- Work-Life Balance: Enjoy a supportive environment that prioritises your well-being.
- Salary and Compensation: Be rewarded fairly for your skills and dedication.
- Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated.
- Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth.
Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.
Customer Service Representative employer: PTC Phone Tech & Comm
At PTC Phone Tech & Comm, we pride ourselves on being a family-owned business that values Trust, Sincerity, Simplicity, Teamwork, and Challenge. As a National Human Resource Manager, you'll have the unique opportunity to shape our HR function, influence a growing national workforce, and foster a supportive work culture where employees can thrive and develop their careers. With a commitment to innovation and employee growth, we offer a dynamic environment where your ideas are valued, and you can make a real impact on our people and business.
