At a Glance
- Tasks: Deliver exceptional customer service and assist with mobile device repairs in a fast-paced environment.
- Company: Join PTC, a family-owned leader in mobile tech and accessories since 2009.
- Benefits: Enjoy competitive pay, flexible hours, staff discounts, and ongoing training opportunities.
- Other info: Work-life balance and recognition for your hard work in a supportive community.
- Why this job: Be part of a dynamic team that values innovation and personal growth in the tech industry.
- Qualifications: Passion for tech, sales experience, and a willingness to learn new skills.
Chatswood, New South Wales 2067, Australia
Part-time Permanent Customer Experience Level
Join Our Growing Repair Team – Make Every Fix Count!
About Us
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptional and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!
About the role
PTC are currently seeking a Part-Time team member who is dedicated and driven Customer Service Sales and Device Technician in our Chatswood Store and Sydney Repair Centre! Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.
Your Day-to-Day Will Include:
- Available in store IRP Certified preferred
- Providing exceptional customer service and support at all times
- Assisting our frontline staff with sales when in store
- Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
- Troubleshooting faults and performing in-depth inspections
- Working independently to manage repair queues while keeping quality front of mind
- Maintaining a safe, clean, and well-organised workbench
- Being a team player – supporting your team and growing your skills
- IRP Certificate training provided if not already possessed
To be successful for this role, you will have:
- A genuine passion for mobile & tech!
- Flexibility to work at least one day on the weekend
- Experience working to and exceeding all budgets and KPI’s
- A hard working and motivated attitude to achieve goals and commissions
- A passion for an excellent customer experience
- An understanding of sales processes and techniques
- An ability to learn new things quickly and think on your feet!
- Ability to lift up to 25kg
Company Values
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
- Challenge: Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations.
- Sincerity: Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive.
- Simplicity: Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders.
- Teamwork: Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives.
- Trust: Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community.
What's in it for you?
- Work-Life Balance: Enjoy a supportive environment that prioritises your well-being.
- Salary and Compensation: Be rewarded fairly for your skills and dedication.
- Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated.
- Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth.
Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.
Company Overview: More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.
Customer Service Consultant employer: PTC Phone Tech & Comm
At PTC Phone Tech & Comm, we pride ourselves on being a family-owned business that values Trust, Sincerity, Simplicity, Teamwork, and Challenge. As a National Human Resource Manager, you'll have the unique opportunity to shape our HR function, influence a growing national workforce, and foster a supportive work culture where employees can thrive and develop their careers. With a commitment to innovation and employee growth, we offer a dynamic environment where your ideas are valued, and you can make a real impact on our people and business.
