At a Glance
- Tasks: Lead and inspire your team while driving sales and delivering exceptional customer experiences.
- Company: Join PTC, a growing tech retailer with over 80 stores across Australia.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and career progression opportunities.
- Other info: Exciting industry with a supportive culture focused on teamwork and development.
- Why this job: Make an impact by taking ownership of your store and developing your team.
- Qualifications: Retail leadership experience and a proactive attitude are essential.
The predicted salary is between 47250 - 57750 $ per year.
Ready to take your retail leadership career to the next level? Love leading a team, driving results and making things happen? We're looking for a motivated Retail Store Team Leader to take the reins at our Chermside store! Whether you're an experienced retail leader or an ambitious Assistant Store Manager or 2IC ready to step up, this could be your next big move!
Why PTC?
At PTC Phone Tech & Comm, we're more than just phone accessories! With over 80 stores across Australia, we're a growing tech retailer specialising in mobile accessories, device repairs and specialty electronics. We're passionate about great customer experiences, developing our people and creating opportunities to grow.
What's in It for You?
- Competitive Salary + Bonuses – Be rewarded for your success.
- Career Progression – Grow your career with opportunities to advance into Area Management and beyond.
- Make an Impact – Take ownership of your store, your team and your results.
- Supportive Culture – Join a growing business that values teamwork and development.
- Great Perks – Staff discounts, ongoing training and development.
What You'll Be Doing
- Leading, coaching and inspiring your team to succeed.
- Driving sales, KPIs and exceptional customer experiences.
- Taking ownership of day-to-day store operations.
- Developing your team and creating a positive, high-performing culture.
- Getting hands-on with technology, products and customer solutions.
You're a confident, hands-on retail leader who loves developing people, achieving targets and delivering great customer experiences. You'll bring retail leadership experience, a proactive attitude and the drive to make your store successful. An interest in technology is a bonus, but device repair experience isn't essential! We're looking for the right leader, and we'll help you build your technical knowledge.
Your Next Move Starts Here!
Ready to lead your own store, grow your career and be part of an exciting industry? Our recruitment process starts with a quick 10–15 minute phone conversation, followed by an interview with one of our leaders. PTC is committed to equal opportunity and an inclusive recruitment experience.
Role-dependent police checks may form part of onboarding.
Your application will include the following questions:
- You don't need previous phone or device-repair experience for this role.
- How comfortable are you learning new technology, products and technical processes, and can you give us an example of something you've had to learn quickly?
- What sales or performance KPIs have you been responsible for, and how did you personally influence your team's results?
- What is your expected annual salary?
- How many years of people management experience do you have?
- Do you have full working rights in Australia?
- Tell us about your experience coaching or developing sales team members. What did this look like in practice?
- What interests you about leading a PTC store, and what are you looking for in your next retail leadership role?
- What is the greatest lesson you have learnt from a mistake you personally made in the last 5 years?
- Do you have any mobile phone repairs experience? Or any other devices, computers, automotive, etc?
- Tell us about your current or most recent retail role, including your leadership responsibilities and approximately how many team members you were responsible for.
- Tell us about the type of retail environment you've worked in. Was it primarily transactional, service-focused, target-driven, consultative sales or a combination?
- What areas of store operations have you been responsible for? For example, rostering, stock, cash handling, merchandising, opening/closing, reporting or compliance.
At PTC Phone Tech & Comm, we specialise in expert repairs, innovative accessories, and personalised services for smart devices. Our mission is to keep people connected by extending device lifespans and reducing e-waste. Guided by our values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we deliver reliable solutions for individuals and businesses. With a customer-first approach and a commitment to making a positive impact, PTC is setting the industry standard for smart device care and technology solutions.
Store Manager – Chermside in Brisbane employer: PTC Phone Tech & Comm
At PTC Phone Tech & Comm, we pride ourselves on being a family-owned business that values Trust, Sincerity, Simplicity, Teamwork, and Challenge. As a National Human Resource Manager, you'll have the unique opportunity to shape our HR function, influence a growing national workforce, and foster a supportive work culture where employees can thrive and develop their careers. With a commitment to innovation and employee growth, we offer a dynamic environment where your ideas are valued, and you can make a real impact on our people and business.
