Customer Service Representative in Sydney

Base remuneration is $61,865.03 + penalties + super + access to employee discounts (health insurance, gym memberships etc), novated leasing options, 10 weeks parental leave (regardless of gender, tenure conditions apply). This role requires 4 weeks in office training (Pitt Street, Sydney CBD) and then Mon, Wed and Thurs in office and the remaining shifts can be worked from home.

We are a dynamic and energetic team looking for motivated and experienced Customer Service Guru’s to join the Prvidr Family in our Call Centre!

At Prvidr, we live and breathe our values of Create Freedom, Own It, Be Bold and Simply Excellent. This means that we don’t take shortcuts when it comes to the experience that we offer, we’re always happy to push the edge of what technology can do and most importantly we work as a team and have a lot of fun along the way.

Our Mission
At Prvidr, we believe that there is freedom in simplicity. We are committed to uncomplicating the way businesses operate, enabling them to launch, scale, and ultimately keep their customers satisfied.

Our Vision
A world where everything is a service and service is everything! Ambitious? Absolutely. But we believe it's the big dreams that make life exciting.

Everything we do, we do with our values in mind
At Prvidr, we walk the talk. We are passionate about our people, our customers and their customers. Everything interaction we have with someone creates a feeling and we want that feeling to be simply excellent.

The Role
This is a Permanent Full-Time role (38hrs per week). Our new team members must be able to work on a rotating roster with shifts scheduled anywhere between Mon-Fri 6am-8pm and Sat-Sun (+P’hols) 8am-6pm. This is a hybrid role with 3 days a week required on-site in our office located in Pitt Street, Sydney CBD.

What would it take to become one of our Customer Service Guru’s? Our Customer Service Guru’s provide an outstanding customer experience through all interactions, including calls, chats, and emails, whether you're working from home or from our office. To join our family, you don't need any experience in call centers but you do need to align with our values.

What's in it for you?
Forming part of an incredible team of passionate people and a supportive culture. We love our people, that’s why we have an employee Recognition program in place that offers a trip to celebrate our Club AdvantEdge members of the year! We have a training, learning and development portal available for our team members to access with 1000's of courses available for free! We believe in supporting our people, that's why we have an EAP (employee assistance program) in place.

Please note that you must be an Australian Citizen or Permanent Resident to be eligible for this role. A National Police Check will be required for successful applicants. All employees are encouraged to be themselves and bring their whole selves to work daily. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTI+ community, including transgender, gender diverse, and intersex people.