At a Glance
- Tasks: Deliver exceptional customer service and manage patient interactions in a dynamic healthcare environment.
- Company: Join PRP Diagnostic Imaging, a growing company dedicated to quality patient care.
- Benefits: Enjoy competitive pay, discounted health insurance, gym memberships, and flexible work arrangements.
- Other info: Great opportunities for career growth and professional development in a supportive team.
- Why this job: Be the first point of contact for patients and make a real difference in their experience.
- Qualifications: Strong customer service skills, MS Office knowledge, and ability to multitask in a busy setting.
The predicted salary is between 49500 - 60500 $ per year.
Practice Receptionist - Newcastle Region (Full Time) Permanent Full-Time Opportunity | Monday - Friday Newcastle Region | Ongoing Commitment to Development Patient Facing Position | Growing Diagnostic Imaging Company
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2026. It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP. We utilise the most advanced technology and employ a team of world-class imaging specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.
About the Position
This full-time role will see you rotate regularly across our Glendale, Mayfield, Adamstown and Charlestown practices, with the opportunity to work at other Hunter practices as needed. Our practices offer a wide range of diagnostic imaging services, including Nuclear Medicine, Radiography and Ultrasound. As the first point of contact for our patients, you'll play a key role in creating a positive experience from the moment they arrive.
In this role, you will:
- Deliver exceptional customer service in every face-to-face interaction with patients
- Accurately enter and review patient information
- Work closely with our medical teams to ensure a smooth transition for patients from reception to their procedure
- Manage patient billing and invoicing
- Liaise with referring doctors
- Manage bookings using our appointment system
About You
You must have outstanding customer services with excellent interpersonal skills, particularly compassion and empathy. You will be knowledgeable in MS Office with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task in a busy environment. You will have the ability to work as part of a cohesive team and work autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.
What We Offer
- Attractive remuneration and benefits (discounted health insurance and gym membership)
- Industry leading professional development and education
- New state of the art equipment
- Friendly, diverse and professional team
- Flexible and supportive working arrangements
You must have full work rights for Australia to be considered for this position. PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
Practice Receptionist – Newcastle Region in Cessnock employer: PRP Diagnostic Imaging
At PRP Diagnostic Imaging, we are dedicated to fostering a supportive and innovative work environment on the Central Coast, where our team members can thrive both personally and professionally. With a commitment to advanced technology and diverse case loads, we offer flexible working arrangements, attractive benefits, and continuous professional development opportunities, all while upholding our HEART values of Humanity, Excellence, Accountability, Respect, and Trust. Join us in delivering exceptional patient care and be part of a friendly, collaborative team that values your contributions and growth.
