At a Glance
- Tasks: Support customers with inquiries, process orders, and maintain the customer database.
- Company: Family-owned business focused on safety equipment for mining and construction.
- Benefits: Training opportunities, small team environment, and competitive pricing.
- Other info: Fast-paced environment with a focus on positive workplace culture.
- Why this job: Join a dedicated team and make a real impact in customer service.
- Qualifications: 2 years of customer service experience and strong computing skills.
The predicted salary is between 47250 - 57750 $ per year.
What's in it for you?
- Training and upskilling opportunities available
- As a family-owned business, we prioritise unity
- Small team to be a part of to grow the business
Site Ware Direct has been servicing the Mining, Construction and Oil & Gas Industries with workwear, PPE, barricading and safety equipment since 2004.
Our team of dedicated safety experts is committed to understanding your specific safety requirements.
We take pride in offering competitive pricing, timely delivery and exceptional customer support, ensuring that your safety procurement process is efficient and hassle-free.
Purpose
To proactively support our client network with professionalism and with a key focus on providing high-quality administrative support to Sales Team.
- Specific Duties and Responsibilities
- Manage customer enquiries via phone and email, processing and placing orders and creatively solving problems independently delivering quick responses to customer queries.
- Following up sales leads, quotes and sample drops with customers.
- Processing all customer related admin on the same day received.
- Maintaining company customer database.
- Answering incoming calls in a professional and efficient manner at all times
- Assisting in processes and procedures for the Sales team
- To complete all relevant paperwork in a professional-like manner on time, every time.
- General Duties and Responsibilities
- Be punctual and work the hours and times specified
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard
- Support and help develop a positive workplace culture
- Demonstrate excellent interpersonal communication skills
- Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business
- Comply with all employment obligations
- Serve the business in good faith, promoting and protecting the business's best interests
- SUCCESSFUL CANDIDATE will also need to -
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- A passion for the position and work towards the team's goals
- Ability to work in a fast-paced environment.
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Excellent computing skills, including MS Office suite.
- Accurate data entry skills.
- Minimum 2 years customers service experience is desirable.
Skills, Experience and Education
- Excellent/advanced computing skills, including MS Office suite
- Accurate data entry skills
- Minimum 2 years customers service experience is desirable
- Accounts Payable/Receivables experience or Accounting qualification
- Previous experience with Net Suite is preferred
- #J-18808-Ljbffr
Customer Service Officer – Kalgoorlie employer: Protector Safety Group Pty Trading As Site Ware Direct
At Site Ware Direct, we pride ourselves on being a family-owned business that fosters a supportive and collaborative work environment in Capalaba, Brisbane. With a strong focus on employee growth through training and upskilling opportunities, our small team is dedicated to delivering exceptional customer support while ensuring a positive workplace culture. Join us to be part of a company that values unity and prioritises your professional development in the dynamic Mining, Construction, and Oil & Gas industries.
Contact Details:
Protector Safety Group Pty Trading As Site Ware Direct Recruitment Team
