At a Glance
- Tasks: Coordinate technician schedules, manage client bookings, and handle invoicing.
- Company: Protector Cleaning and Pest, a growing service business in Brisbane.
- Benefits: Work from home flexibility, competitive pay, and opportunities for growth.
- Other info: Enjoy autonomy in a fast-paced environment with real ownership of your role.
- Why this job: Join a close-knit team where your contributions are valued and visible.
- Qualifications: Experience in service coordination and confident communication skills.
The predicted salary is between 58500 - 71500 $ per year.
Protector Carpet Cleaning & Pest Control is a growing residential and commercial services business operating across Brisbane and the Sunshine Coast. We offer pest control, termite management, carpet cleaning, and water extraction services, and we've built a strong reputation for quality, reliability, and genuine care for our clients.
We are a high-performing, close-knit team at an exciting stage of growth. We invest in the right people, trust them to own their role, and create real opportunity for those who deliver. If you want to be part of a business that is building something, and where your contribution is visible and valued, this is the right environment for you.
We're looking for a Service & Operations Coordinator to join our team, someone who thrives in a fast-paced, autonomous environment and knows what it takes to keep a service business running smoothly. This is the engine room of Protector: coordinating our technicians, managing client bookings, handling quotes and invoicing, and making sure our property manager and commercial clients feel genuinely looked after.
You will have real ownership of your responsibilities and work closely with senior leadership. Experience in a trade, service, or facilities environment is highly regarded, but what matters most is that you take initiative, communicate with confidence, and get things done without being managed. Your voice matters here. Your experience will be highly regarded, and your feedback and ideas are genuinely welcomed and actively sought - they're a crucial part of how we build this business.
What You'll Do
- Coordinate and sequence our weekly job schedule, managing technician bookings, rescheduling, and keeping everything running on time.
- Be the first point of contact for inbound enquiries - answer calls, respond to online submissions within 5–10 minutes, and convert enquiries to bookings.
- Follow up outstanding quotes on a structured, documented cadence.
- Send and manage invoices the same day jobs are completed, pushed through to Xero.
What We're Looking For
- Experience in a service coordination, operations, or scheduling role - trade, facilities, pest, or field service background highly regarded.
- Confident communicator across phone, email, and SMS.
- Experience with job management or scheduling software (ServiceM8 a bonus, we'll train you).
- Highly organised, able to manage multiple competing priorities.
- Self-motivated and comfortable working from home without day-to-day oversight.
- High level of personal accountability.
- Comfortable with invoicing and basic financial admin.
What We Offer
- Fully work from home, with all the flexibility and savings that comes with it.
- A close-knit, high-performing team where your contribution is visible and valued.
- Real ownership of your role and genuine room to grow.
Service and Operations Coordinator in Brisbane employer: Protector Cleaning and Pest
Protector Cleaning and Pest offers a dynamic work environment where employees are trusted to take ownership of their roles. The company values autonomy and provides opportunities for professional growth, making it an attractive place for those looking to contribute meaningfully. With a focus on quality service and client satisfaction, team members can see the impact of their work in a supportive, high-performing culture.
Contact Details:
Protector Cleaning and Pest Recruitment Team
