At a Glance
- Tasks: Manage customer inquiries, schedule appointments, and support the team in a busy office.
- Company: Protech Pest Control, a family-owned business with a strong community focus.
- Benefits: Full-time hours, training, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with a chance to learn and develop in a friendly workplace.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or administration; strong organisational skills.
The predicted salary is between 42750 - 52250 $ per year.
Protech Pest Control is a well-established, family-owned pest management company servicing residential and commercial clients across Melbourne. We are looking for a confident, organised and customer-focused Customer Service & Administration Coordinator to join our busy Campbellfield office. This is a varied role involving customer service, sales support, scheduling and general administration.
Key Duties
- Answer inbound calls, emails and online enquiries
- Follow up new enquiries and convert leads into bookings
- Prepare and send quotes and proposals
- Schedule and coordinate technician appointments
- Liaise with customers and technicians regarding bookings and job requirements
- Review service reports and arrange follow-up works where required
- Prepare invoices and assist with outstanding payments
- Maintain customer records and job information
- Assist with commercial accounts, service schedules and general administration
- Support the office team with shared day-to-day duties
About You
- Has experience in customer service, administration or scheduling
- Is confident speaking with customers over the phone
- Has strong organisation and time-management skills
- Can manage multiple tasks in a busy environment
- Has good written communication and attention to detail
- Is comfortable following up quotes and enquiries
- Is reliable, proactive and works well within a team
- Is confident using computers and learning new systems
- Experience within pest control, trades, field services or property maintenance would be an advantage, but is not essential.
What We Offer
- Full-time Monday to Friday position
- Campbellfield office location
- Training and ongoing support
- Varied and busy role
- Supportive family-owned business
- Opportunity to grow with an established Melbourne company
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
Customer Success & Scheduling Coordinator in Melbourne employer: Protech Pest Control
Protech Pest Control is an excellent employer, offering a supportive and family-oriented work culture in the heart of Campbellfield. With a focus on employee growth, we provide comprehensive training and ongoing support to ensure our team members thrive in their roles. Join us for a rewarding career where your contributions are valued and you can make a real difference in the community.
