At a Glance
- Tasks: Manage customer inquiries, schedule appointments, and support the office team.
- Company: Family-owned pest control company with a supportive culture.
- Benefits: Full-time hours, training, and opportunities for growth.
- Other info: Fast-paced environment with a chance to learn and develop skills.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Experience in customer service or administration is preferred.
Customer Service & Administration Coordinator
Customer Service & Administration Coordinator
Full Time | Campbellfield VIC
Protech Pest Control is a well-established, family-owned pest management company servicing residential and commercial clients across Melbourne.
We are looking for a confident, organised and customer-focused Customer Service & Administration Coordinator to join our busy Campbellfield office.
This is a varied role involving customer service, sales support, scheduling and general administration.
Key Duties
- Answer inbound calls, emails and online enquiries
- Follow up new enquiries and convert leads into bookings
- Prepare and send quotes and proposals
- Schedule and coordinate technician appointments
- Liaise with customers and technicians regarding bookings and job requirements
- Review service reports and arrange follow-up works where required
- Prepare invoices and assist with outstanding payments
- Maintain customer records and job information
- Assist with commercial accounts, service schedules and general administration
- Support the office team with shared day-to-day duties
About You
We are looking for someone who:
- Has experience in customer service, administration or scheduling
- Is confident speaking with customers over the phone
- Has strong organisation and time-management skills
- Can manage multiple tasks in a busy environment
- Has good written communication and attention to detail
- Is comfortable following up quotes and enquiries
- Is reliable, proactive and works well within a team
- Is confident using computers and learning new systems
Experience within pest control, trades, field services or property maintenance would be an advantage, but is not essential.
What We Offer
- Full-time Monday to Friday position
- Campbellfield office location
- Training and ongoing support
- Varied and busy role
- Supportive family-owned business
- Opportunity to grow with an established Melbourne company
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Customer Service & Administration Coordinator in Melbourne employer: Protech Pest Control
Protech Pest Control is an excellent employer, offering a supportive and family-oriented work culture in the heart of Campbellfield. With a focus on employee growth, we provide comprehensive training and ongoing support to ensure our team members thrive in their roles. Join us for a rewarding career where your contributions are valued and you can make a real difference in the community.
