Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023
Full Job description:
The Position:
- Administer and maintain Microsoft 365 environments, including user accounts, email services, security configurations, and related cloud services.
- Manage and maintain Windows, macOS, Android, and iOS endpoints, including system configuration, monitoring, patch management, and troubleshooting.
- Monitor and maintain IT infrastructure across client environments, including servers, workstations, network devices, storage systems, and associated services.
- Configure, maintain, and troubleshoot network infrastructure, including UniFi and DrayTek routers, switches, wireless access points, and Synology NAS systems.
- Implement and maintain endpoint monitoring, remote management, patching, and system maintenance using Remote Monitoring and Management (RMM) platforms.
- Manage and maintain business telephony systems, including 3CX, ensuring system availability, configuration, and troubleshooting.
- Implement and maintain cybersecurity controls in line with the ACSC Essential Eight framework and applicable security requirements.
- Support the alignment of IT systems and security controls with relevant education-sector frameworks, including VPDSF/VPDSS requirements, and maintain appropriate technical documentation.
- Monitor system performance, identify potential infrastructure and security issues, and implement appropriate corrective and preventative measures.
- Provide advanced technical support for complex hardware, software, operating system, networking, Microsoft 365, and infrastructure-related issues.
- Maintain accurate technical documentation, system configurations, asset information, and records to support effective administration and ongoing maintenance of IT environments.
- Utilise PSA and RMM platforms to manage system administration activities, monitor service performance, track incidents, and ensure timely resolution of technical issues.
- Evaluate and implement appropriate IT automation and AI-enabled tools to improve system monitoring, troubleshooting, operational efficiency, and service delivery.
Skills/Requirements
- Relevant qualification in Information Technology, Computer Science, Systems Administration, or a related field, with demonstrated experience in systems administration.
- Strong knowledge of Microsoft 365, Windows/macOS environments, endpoint management, patching, monitoring, and troubleshooting.
- Experience managing IT infrastructure, including networks, routers, switches, wireless systems, NAS/storage, and business telephony.
- Knowledge of cybersecurity principles, including implementation of ACSC Essential Eight controls and maintaining appropriate security documentation.
- Strong analytical, troubleshooting, communication, and organisational skills, with the ability to manage multiple technical issues independently and effectively.
Pay: From AUD $85,000 plus super
Work Location: Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023
Job Types: Full-time
#J-18808-Ljbffr
Network Engineer in Melbourne employer: ProTech IT Solutions
As a Network Engineer at our Ravenhall location, you'll join a dynamic team that values innovation and collaboration, offering a supportive work culture where your contributions are recognised. We provide competitive salaries starting from AUD $85,000 plus super, along with opportunities for professional development and growth in the ever-evolving IT landscape. Our commitment to maintaining a cutting-edge environment ensures you will be equipped with the latest tools and technologies to excel in your role.
