At a Glance
- Tasks: Lead and support a dynamic team while tackling complex customer issues.
- Company: Join ProSpend, a top-notch Australian spend management platform.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of an innovative company with a focus on teamwork.
- Why this job: Make a real difference in customer success and team performance.
- Qualifications: Experience in support roles and strong leadership skills.
The predicted salary is between 49500 - 60500 $ per year.
Pro Spend is a leading Australia-built spend management platform.
We are seeking a hands-on Support Team Leader to guide the day-to-day performance of the Support team while maintaining a reduced personal ticket load.
Reporting to the Head of Customer, you will own SLA performance, queue health, coaching, rostering, and act as the first escalation point for complex issues, driving CSAT and customer success.
Lead, Hands-On Support Team – SaaS employer: ProSpend
ProSpend offers a dynamic work environment where employees can shape new functions and make a direct impact on the company's growth. With opportunities for career advancement, particularly for those in sales roles, the company promotes a culture of ambition and support. Employees enjoy hybrid work flexibility and competitive salaries.
