Proofpoint is seeking a Product Support Engineer to join our Enterprise-level support team. You will provide Tier 1 assistance to administrators and enterprise partners, troubleshoot complex issues, and coordinate product escalations with multiple support tiers, while ensuring customer satisfaction and effective problem resolution.
You should be familiar with email administration and security concepts, comfortable working in a fast-paced, customer-facing role, and capable of collaborating with
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Enterprise Product Support Engineer in Melbourne employer: Proofpoint
Proofpoint is an exceptional employer that prioritises employee growth and well-being, offering a competitive compensation package alongside comprehensive benefits. With a flexible work environment and a culture rooted in collaboration and recognition, employees are empowered to thrive in their careers while contributing to a mission that safeguards the digital world. Located in Sydney, Australia, this role provides unique opportunities to engage with a diverse range of clients across the ANZ market, making it a rewarding place to work for those passionate about cybersecurity.
