PrompCorp is seeking an experienced Service Manager to join the team and take responsibility for the operational management and delivery of cleaning and associated services across a portfolio of client sites. This is a hands-on management position requiring strong experience in service operations, workforce leadership, client relationship management, quality assurance and financial management. The successful candidate will be responsible for ensuring services are delivered efficiently, safely and consistently in accordance with contractual requirements and PrompCorp's high service standards.
Key responsibilities
- Planning, organising and managing the day-to-day delivery of cleaning and associated services across assigned client sites
- Managing service operations to ensure contractual requirements, service levels and quality standards are consistently achieved
- Developing and implementing operational plans, work schedules, service procedures and appropriate staffing arrangements
- Leading and supervising cleaning staff, including workforce allocation, induction, training and performance management
- Determining staffing and resource requirements and coordinating the effective deployment of personnel, equipment, materials and consumables
- Monitoring service quality through regular site inspections, operational reviews and audits and implementing corrective actions where required
- Building strong relationships with clients, understanding their operational requirements and acting as a key point of contact for service-delivery matters
- Managing and resolving client concerns, complaints and service issues in a professional and timely manner
- Preparing, monitoring and managing operational budgets, including labour, equipment, consumables and other service-delivery costs
- Ensuring services are delivered in accordance with workplace health and safety requirements, environmental obligations, relevant legislation and company policies and procedures
About you
- Minimum 1 year managerial experience
- Demonstrated experience managing cleaning, soft services or a comparable service-delivery operation
- Experience leading and managing operational employees, supervisors and/or team leaders across one or more service locations
- Strong knowledge of workforce planning, rostering and resource allocation
- Experience managing operational budgets, labour costs and contract performance
- Demonstrated ability to monitor service standards and implement quality and continuous-improvement initiatives
- Strong client relationship and stakeholder-management skills
- Experience managing service issues and resolving client complaints
- Sound understanding of workplace health and safety and operational risk management
- Strong organisational, analytical and problem-solving skills
About us
PrompCorp is an Australian-owned facilities services company delivering cleaning, integrated soft services and related solutions to clients across a diverse portfolio of commercial and public-sector environments.
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Service Manager in Brisbane employer: Prompcorp
Jarrah Catering is an exceptional employer that offers a unique opportunity to be part of a proud Aboriginal company dedicated to Indigenous business development and community engagement. With flexible working arrangements, ongoing training, and a supportive team culture, employees can grow alongside the expanding operations in Sydney while contributing to meaningful initiatives that support Aboriginal employment. Join us in our journey to create a vibrant catering experience that reflects our deep connection to Country and passion for hospitality.
