Allied Health Receptionist in Hervey Bay

ProMelius is a growing multidisciplinary allied health organisation providing Physiotherapy, Occupational Therapy and broader allied health services across the Fraser Coast. We support a diverse client base including children, adults, NDIS participants, older Australians, private clients and people requiring rehabilitation.

As an Allied Health Receptionist, you’ll often be the first point of contact for our clients and an important link between clients, clinicians, families, referrers and other healthcare and disability and aged care sector stakeholders.

Your responsibilities will include:

• Providing friendly and professional reception and client service
• Answering and managing incoming telephone calls and emails
• Booking, rescheduling and cancelling appointments
• Managing multiple clinicians’ diaries and appointment schedules
• Processing new referrals and client intake
• Maintaining accurate client records and documentation
• Processing payments and HICAPS transactions
• Supporting Medicare, DVA, NDIS and other funding-related administration
• Communicating with clients, families, support coordinators, plan managers, referrers and other providers
• Uploading, scanning and managing clinical and administrative documentation
• Assisting with invoicing, accounts and outstanding administrative matters
• Supporting clinicians with day-to-day administrative requirements
• Maintaining a professional, organised and welcoming reception and clinic environment
• Following internal procedures, workflows and administrative manuals
• Identifying problems and taking appropriate initiative to help keep the clinic running efficiently

Who We’re Looking For:

• Previous experience in medical, allied health, disability or healthcare administration is highly desirable
• Highly organised and able to manage multiple priorities at once
• Excellent attention to detail
• Confident and professional communication skills
• Comfortable working in a busy healthcare environment
• Takes initiative and can identify what needs to be done
• Reliable, punctual and accountable
• Confident using computers and learning new software
• Understands the importance of confidentiality and professionalism in healthcare
• Works well as part of a multidisciplinary team
• Takes pride in completing tasks correctly the first time

We have documented processes, training and administrative systems in place to ensure our clients receive consistent service and our clinicians are properly supported. The successful candidate will be someone who can learn our processes, understand why they’re in place and follow them accurately.

Experience with Microsoft Office and general computer-based administration systems is advantageous. Previous experience with NDIS, Medicare, DVA, private health or allied health administration would also be highly regarded.

What We Offer:

• 20+ hours per week
• Casual employment during the initial probationary period
• Opportunity to progress to permanent part-time or full-time employment for the right candidate
• Remuneration based on experience and the applicable award
• Structured training and established procedures
• Supportive multidisciplinary team environment
• Ongoing learning and development
• Exposure to a diverse range of allied health services and funding streams
• Opportunity to grow with an expanding local allied health organisation