At a Glance
- Tasks: Coordinate jobs, support the field team, and manage customer communications.
- Company: Join a friendly, family-owned plumbing business with a supportive culture.
- Benefits: Flexible part-time or full-time arrangements and training opportunities.
- Other info: Opportunity to grow with the business and take ownership of your role.
- Why this job: Gain hands-on experience while making a real impact in a growing company.
- Qualifications: Strong organisational skills and experience in administration or customer service.
The predicted salary is between 37800 - 46200 $ per year.
Promain Plumbing is seeking an experienced and dependable Administration & Service Coordinator to join our growing, family-owned commercial plumbing business.
This hands-on and varied role will see you coordinate jobs, support our field team, communicate with customers and help keep our daily operations running smoothly.
Part-time or full-time arrangements are available and negotiable for the right person.
Key responsibilities
- Manage shared inboxes and respond to customer enquiries and work requests
- Enter jobs into our job-management system accurately
- Schedule appointments, recurring maintenance and urgent call-outs
- Liaise with customers, technicians, suppliers and contractors
- Collect and organise technicians' reports, receipts, photos and completion notes
- Prepare reports and upload documents to customer portals
- Enter supplier invoices and allocate costs to the correct jobs
- Match payments and remittances against invoices
- Reconcile supplier invoices and monthly statements
- Review weekly timesheets and follow up missing information
- Maintain spreadsheets, job records and electronic filing systems
- Provide general administrative support to management and the field team
- Help improve office processes as the business grows
About you
You will ideally have
- Experience in administration, scheduling, service coordination or customer service
- Strong organisational and time-management skills
- Excellent attention to detail and accurate data-entry skills
- Professional written and verbal communication
- Confidence dealing with customers, suppliers and field staff
- Experience with job-management or scheduling software
- Experience processing invoices, payments, statements and timesheets
- Good knowledge of Microsoft Outlook, Word and Excel
- The ability to work independently and manage changing priorities
- A positive attitude and willingness to learn
Experience within plumbing, trades, construction or facilities maintenance will be highly regarded but is not essential.
- Friendly and supportive family-owned business
- Varied position with genuine responsibility
- Flexible part-time or full-time arrangements
- Training and support while learning our systems
- Opportunity to work closely with management
- Scope to take ownership of the role and grow with the business
If you are organised, dependable and take pride in keeping a busy workplace running smoothly, we would love to hear from you.
Administration Assistant in Monash employer: Promain Plumbing
Promain Plumbing offers flexible part-time and full-time roles, making it an attractive option for those seeking work-life balance. The company fosters a supportive work culture, emphasizing teamwork and communication among staff and customers. With opportunities for professional growth in a family-owned environment, employees can expect to contribute meaningfully to the business's success.
