Office Administrator / Accounts Assistant
Office Administrator / Accounts Assistant
About Us
We are a family-owned and operated wholesale business specialising in automotive tools and accessories, based in Yarrabilba, Queensland. As a growing Australian business, we pride ourselves on providing exceptional customer service while fostering a supportive, respectful, and team-oriented workplace.
We believe our people are our greatest asset and are committed to maintaining a positive, inclusive environment where teamwork, integrity, and mutual respect are at the heart of everything we do.
About the Role
We are seeking an organised and motivated Office Administrator / Accounts Assistant to join our growing team. This is a diverse, hands-on role that combines customer service, administration, and entry-level receivables responsibilities.
Reporting directly to management, you will play an important role in supporting the day-to-day operations of the business while developing your skills in accounting and office administration. This position offers genuine long-term career progression into broader finance and administration responsibilities.
Key Responsibilities
- Answer incoming telephone calls and provide exceptional customer service.
- Process customer orders accurately and efficiently.
- Allocate and reconcile incoming customer payments in Xero.
- Follow up outstanding customer accounts via phone and email in a professional manner.
- Maintain accurate customer records.
- Prepare and update spreadsheets using Microsoft Excel.
- Assist with reporting and maintaining business records.
- Contribute to the smooth day-to-day operation of the office.
Employment Options Option 1 – Full-Time Casual
- $45.00 per hour plus superannuation
- Monday to Friday, 9:00 am – 5:00 pm
Option 2 – Full-Time Permanent
- Monday to Friday, 9:00 am – 5:00 pm
- Paid annual leave and personal leave in accordance with the National Employment Standards
- Both positions are based at our Yarrabilba, QLD warehouse.
About You
To be successful in this role, you will have:
- Excellent attention to detail and a high level of accuracy.
- Strong organisational and time management skills.
- Professional communication skills with an excellent phone manner.
- Confidence using computer systems and the ability to learn new software quickly.
- A willingness to learn accounting processes and develop professionally.
- The ability to work independently while contributing positively to a team environment.
- A proactive attitude with strong problem-solving skills.
- Previous experience in administration, customer service or office support (preferred but not essential).
- Previous experience using Xero or other accounting software (preferred but not essential).
- Solid Microsoft Excel skills, including confidence using basic formulas, sorting and filtering. Experience with basic funcitons will be highly regarded.
What We Offer
- A friendly, supportive and respectful team environment.
- On-the-job training and ongoing professional development.
- Genuine career progression into accounts and finance.
- Stable employment with a growing Australian wholesale business.
- Staff discounts across our product range.
- Modern office facilities in our new Yarrabilba warehouse.
- A workplace where your ideas, initiative and contribution are genuinely valued.
