Maintenance Coordinator in Melbourne

Project Plumbing & Maintenance (PPM) is part of the Cooke & Dowsett Group (CDPG), one of Australia's leading plumbing contractors.

PPM delivers responsive, high-quality plumbing services across commercial, residential and government sectors.

We're proud of our reputation, our people and the long-term relationships we've built with our customers.

As we continue to grow, we're looking for great people who want to grow with us.

Be the person who keeps everything running smoothly!

We're looking for an organised, customer-focused Maintenance Coordinator who thrives in a fast-paced environment and enjoys being at the centre of a busy operation.

If you're someone who loves solving problems, coordinating moving parts and helping both customers and tradespeople get great outcomes, this could be the perfect role for you.

Based in our Keilor Park office and reporting to the Maintenance Manager, you'll become an integral part of our maintenance team, ensuring jobs are scheduled efficiently, customers are kept informed and our plumbers have the support they need to deliver exceptional service.

About the Role

As our Maintenance Coordinator, you'll be the link between our customers, technicians and internal team.

Your days will include

• Coordinating and scheduling maintenance works
• Managing incoming service requests and customer enquiries
• Communicating with customers, tenants, subcontractors and tradespeople
• Monitoring job progress and ensuring works are completed on time
• Processing work orders, invoices and job documentation
• Maintaining accurate records within Aro Flo and customer portals
• Providing administrative support to the Maintenance Manager and wider team

What We're Looking For

• Previous experience in administration, scheduling or service coordination
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• High attention to detail and accuracy
• Confidence working with Microsoft Office applications
• Experience using Aro Flo or similar job management software (advantageous)
• Ability to manage competing priorities in a fast-paced environment
• A positive attitude and willingness to learn

Why Join Us?

At PPM, no two days are the same.

You'll work alongside a supportive and experienced team where your contribution is valued and your efforts have a direct impact on our customers and business success.

We offer

• A stable, full-time position with long-term career opportunities
• A supportive and collaborative team environment
• Ongoing training and development
• The opportunity to learn a highly specialised area of the plumbing industry
• Modern office facilities in Keilor Park
• A business that genuinely values teamwork, accountability and communication

PPM is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve.

As a diverse employer, we encourage and support applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA, people with a disability, people who are disadvantaged and people from culturally and linguistically diverse backgrounds.