At a Glance
- Tasks: Service and maintain commercial equipment while delivering top-notch customer service.
- Company: Join a growing field service team with a focus on quality and reliability.
- Benefits: Competitive pay, hands-on experience, and opportunities for skill development.
- Other info: Work independently in a dynamic environment with a supportive team.
- Why this job: Make a real impact by ensuring equipment runs smoothly and customers are happy.
- Qualifications: Electrical or Refrigeration Trade Qualification and strong troubleshooting skills.
The predicted salary is between 26.1 - 31.9 $ per hour.
We’re looking for an experienced Field Service Technician to join a growing field service team.
This is a hands-on role responsible for servicing, maintaining, and repairing a diverse range of commercial equipment at customer sites.
You’ll play an important role in delivering reliable equipment performance, excellent customer service, and quality repairs — ideally getting equipment back up and running on the first visit.
This is a great opportunity for a skilled technician looking for a varied field-based role with exposure to a broad range of commercial equipment.
If you’re technically minded, customer-focused and take pride in getting the job done right, we’d like to hear from you.
- What you’ll do
- Service and maintain a portfolio of commercial equipment in the field.
- Provide a high level of customer service and build strong relationships with customers.
- Complete preventative maintenance within required timeframes.
- Diagnose and repair equipment, with a focus on first-time-fix outcomes.
- Complete quality assurance and preventative maintenance activities.
- Support project and installation work as required.
- Provide feedback to the service team to identify opportunities for process improvement.
- Manage parts effectively to support efficient repairs.
- Follow workplace safety procedures, service processes and company standards.
- Accurately use relevant IT and service management systems.
- Contribute positively to the wider field service team.
- Maintain and develop your technical knowledge and skills.
Equipment you may work with
- The role will involve servicing a range of commercial equipment, potentially including:
- Air curtain coolers
- Vending machines
- Commercial coffee machines
- Connected/refrigeration technology
About you
You’ll be a technically capable, customer-focused technician who takes pride in delivering quality workmanship.
Ideally, you’ll have
- An Electrical or Refrigeration Trade Qualification.
- Experience in field service, equipment maintenance or a similar technical environment.
- Strong electrical and/or refrigeration knowledge.
- Excellent fault-finding and troubleshooting skills.
- Experience with beverage dispensing, vending, refrigeration, frozen beverage or coffee equipment is highly desirable.
- Knowledge of parts management and inventory processes.
- A strong understanding of Workplace Health & Safety.
- Good computer and systems skills.
- The ability to work independently while contributing effectively to a team.
- Excellent communication and customer service skills.
- A commitment to completing work safely, efficiently and to a high standard.
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Field Service Technician employer: Programmed
At Programmed, we pride ourselves on being an exceptional employer that values clear communication and employee engagement. Our inclusive work culture fosters collaboration across all levels, providing ample opportunities for professional growth and development, particularly for those in the Internal Communications Lead role. Located in Australia, we offer a supportive environment where your contributions directly impact our frontline and remote teams, ensuring that everyone feels connected and informed.
