At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with specialist products.
- Company: Join a growing team at Programmed Maintenance Services in Clayton, VIC.
- Benefits: Gain hands-on experience, develop problem-solving skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a dynamic team setting.
- Why this job: Make a real difference by delivering positive customer experiences and solving problems.
- Qualifications: Customer service or technical support experience is a plus; strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
We are currently recruiting for a Customer Technical Support Specialist to join a growing team supporting customers across Australia and New Zealand. This is a hands-on, customer-focused role where your ability to listen, diagnose problems, troubleshoot and find practical solutions will be key.
You'll work directly with customers who are experiencing issues with specialist products and equipment, helping them understand the problem, working through solutions and coordinating further assistance where required.
About the role
- Respond to customer enquiries via phone and email
- Listen to customers, understand their issues and diagnose problems
- Troubleshoot a combination of hardware, software and equipment-related issues
- Research and identify practical solutions to customer problems
- Manage and prioritise customer cases through to resolution
- Follow up with customers to ensure issues have been resolved
- Coordinate external technicians when onsite assistance is required
- Clearly explain technical information to customers with varying levels of technical knowledge
- Identify recurring issues and assist with determining root causes
- Escalate more complex issues when required
- Work closely with internal teams to ensure customers receive a timely and effective solution
About you
- You may come from a customer service, technical support, service, field support or troubleshooting background.
- The key is your ability to understand a problem, ask the right questions and work logically towards a solution.
- You will ideally have:
- Experience troubleshooting hardware, software, equipment or technical products
- Strong customer service and communication skills
- A logical and analytical approach to problem solving
- The ability to explain technical information in simple terms
- Strong organisation and time management skills
- The confidence to take ownership of customer issues
- A proactive and self-motivated approach
- The ability to work independently while also being part of a small team
- A willingness to learn new products and systems quickly
- Previous experience with specialist equipment, electronics, RFID technology or similar products would be advantageous, but is not essential.
What's on offer
This is an opportunity to join a growing team in a role where you will have genuine ownership of customer issues and play an important part in delivering a positive customer experience. If you enjoy diagnosing problems, talking to people and finding solutions, we'd like to hear from you.
Customer Technical Support Specialist in Melbourne employer: Programmed Maintenance Services
Programmed Maintenance Services is an exceptional employer located in the vibrant Sydney CBD, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, allowing for career advancement within a supportive environment. With a focus on meaningful contributions to residential and childcare projects, this role not only promises rewarding work but also the chance to be part of a growing team dedicated to excellence in private credit and property lending.
Contact Details:
Programmed Maintenance Services Recruitment Team
