At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for clients.
- Company: Dynamic tech-savvy firm in Perth's Western suburbs.
- Benefits: Ongoing career development, competitive pay, and a supportive team.
- Other info: Ideal for those eager to learn and advance in their careers.
- Why this job: Join a collaborative environment and grow your IT skills.
- Qualifications: Previous MSP experience and basic knowledge of Microsoft 365 required.
The predicted salary is between 68490 - 83710 $ per year.
Our client is a expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team!
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions.
Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.
The Role
As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
Your responsibilities include
- Providing first-level technical support to end-users.
- Troubleshooting and resolving IT-related queries and issues.
- Knowledge of Microsoft 365, Share Point, Exchange, and Azure AD.
- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
- Documenting and tracking support requests.
- Collaborating with the IT team to find solutions.
Your skills
- A strong customer focus and a passion for helping others.
- Previous experience in a similar role.
- Basic knowledge of Microsoft 365 and Windows AD.
- Intermediate Level 1 ICT troubleshooting skills.
- Excellent communication and professional phone manners.
- The ability to prioritize tasks to meet SLAs.
- A desire to learn and grow into more senior roles.
- Strong documentation and independent work skills.
- Availability to work Monday - Friday, 8:30 am - 5 pm
What’s in it for you!
- Ongoing career development opportunities.
- A supportive and collaborative team environment.
- Competitive compensation package.
- Convenient location in Perth's Western suburbs.
Important note
You must a a citizen or permanent resident to be considered for this role.
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Service Desk Analyst employer: Professional Search Group
Join a global firm that values its employees and fosters a supportive work culture, where your expertise in payroll will be recognised and rewarded. With competitive salaries, comprehensive benefits, and clear pathways for professional development, this role as an End-to-End Payroll Specialist offers you the chance to thrive in a collaborative environment while making a meaningful impact on the payroll processes for 2,200 employees across Australia.
