At a Glance
- Tasks: Lead housekeeping and maintenance operations for holiday rentals, ensuring high standards and guest satisfaction.
- Company: Growing holiday rental management company on the beautiful south coast.
- Benefits: $80k - $100K salary, superannuation, car allowance, and performance bonuses.
- Other info: Regular travel to stunning locations and opportunities for professional growth.
- Why this job: Make a real impact in a hands-on leadership role while enjoying flexible hours.
- Qualifications: Experience in operations management, strong organisational skills, and a proactive attitude.
The predicted salary is between 80000 - 100000 $ per year.
- Housekeeping & Maintenance Operations Manager
- Housekeeping & Maintenance Operations Manager | Holiday Rentals
Epping, NSW | Full-Time | Mon-Fri (flexible) | $80k - $100K +super + car allowance + Performance Related Bonuses
We are a growing holiday rental management company operating across the south-coast Jervis Bay area, managing 250 short-term rental properties.
We're seeking an experienced Housekeeping & Maintenance Operations Manager to oversee housekeeping operations, property presentation standards, contractor performance and maintenance co-ordination across our portfolio.
This is a hands-on leadership role ideal for someone from relevant background who enjoys leading people, maintaining high standards and ensuring exceptional guest experiences.
This role requires regular travel down to south coast every 2-3 weeks.
About the Role
Reporting directly to the Head Of Operations, you will be responsible for managing a network of housekeepers, contractors and suppliers while ensuring our properties consistently meet presentation, cleanliness and maintenance standards.
You will play a critical role in maintaining quality across the portfolio, supporting housekeepers, resolving operational issues, monitoring performance and continuously improving systems and processes.
Key Responsibilities
- Housekeeping Operations
- Recruit, onboard and induct housekeepers and service providers
- Manage housekeeping allocations and resourcing across the property portfolio
- Monitor housekeeping performance through reviews, reporting and KPI tracking
- Provide coaching, feedback and support to housekeepers and contractors
- Manage performance concerns and implement improvement plans where required
- Ensure housekeeping procedures, standards and expectations are consistently followed
- Organise and facilitate housekeeping meetings, training sessions and communications
- Investigate and resolve housekeeping-related issues raised by guests, owners or team members
- Maintenance & Contractor Management
- Manage maintenance requests and maintenance workflows
- Monitor jobs through to completion and ensure quality standards are met.
- Build and maintain strong relationships with contractors and suppliers.
- Coordinate linen requirements across the portfolio.
- Manage relationships with laundry and linen suppliers.
- Monitor supplier performance and resolve issues when required.
- Ensure stock levels and operational requirements are consistently maintained.
- Provide regular operational and KPI reporting to the General Manager.
- Identify opportunities to improve systems, processes and service delivery.
- Assist with the implementation of operational improvements across the business.
- Support the ongoing growth and development of the housekeeping operation.
About You
- You are highly organised, proactive and solutions-focused.
- You take pride in maintaining high standards, building strong relationships and holding people accountable while creating a positive and supportive working environment.
- You are equally comfortable working in the office, conducting property inspections, managing contractors and solving problems in real time.
- Experience of co-ordinating operations, projects or similar
- Confident with technology / systems
- Strong organisational and time management skills.
- Strong communication and relationship management skills.
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Housekeeping & Maintenance Operations Manager in Sydney employer: Professional Holiday Homes
Join our dynamic team at a leading holiday rental management company in Epping, NSW, where we prioritise employee growth and a supportive work culture. As a Housekeeping & Maintenance Operations Manager, you'll enjoy flexible working hours, competitive remuneration, and performance-related bonuses while playing a vital role in enhancing guest experiences across our beautiful south-coast properties. We foster a collaborative environment that encourages innovation and continuous improvement, making it an excellent place for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
Professional Holiday Homes Recruitment Team
