Key Responsibilities
- Configure and develop ServiceNow applications and modules
- Write business rules, script includes, client scripts, UI policies and UI actions
- Build workflows using Flow Designer and Integration Hub
- Develop and maintain integrations using REST and SOAP APIs
- Build Service Catalogue items, record producers, and Service Portal or Workspace components
- Develop custom applications using App Engine
- Write automated tests using the Automated Test Framework (ATF)
- Support platform upgrades, patches and clones
- Fix defects and support releases through update sets or source control
- Document technical designs and configuration
Required Experience
- Minimum three years of hands-on ServiceNow development
- Configuration and development in at least one of ITSM, CSM, HRSD, ITOM or IRM
- REST and SOAP integrations
- Flow Designer and Integration Hub
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules
- CMDB and CSDM experience
- Government or other regulated‑industry ServiceNow programs
Security Clearance Requirements
- Must be an Australian Citizen
- Must be willing and eligible to obtain an AGSVA Baseline Security Clearance (minimum)
- A current security clearance is not required to apply
Working Arrangements
- Likely hybrid
- Canberra preferred
Why Profectus
Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.
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ServiceNow Developer in Canberra employer: Profectus
Profectus is an exceptional employer, offering Infrastructure Engineers the opportunity to work within a dynamic and secure ICT environment that supports vital Australian Government services. With a strong focus on employee growth, Profectus fosters a collaborative work culture that encourages continuous improvement and innovation, while providing access to cutting-edge technologies and professional development opportunities. Located in the ACT, SA, or VIC, employees benefit from a supportive atmosphere that values long-term relationships and meaningful contributions to national outcomes.
