At a Glance
- Tasks: Support banking customers facing financial challenges through empathetic communication.
- Company: Join Probe Group, a compassionate team in Melbourne dedicated to customer care.
- Benefits: Enjoy a hybrid work model, training support, and a friendly work environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a genuine desire to help others.
Probe Group in Melbourne is seeking several Hardship Customer Service Representatives to support banking customers facing financial vulnerability.
You’ll handle inbound and outbound calls, and messaging via the banking app, across loan portfolios with empathy and compliance.
This full-time role follows a hybrid model with training on-site and remote weeks, starting Monday 23 November 2026.
You’ll join a supportive team focused on respectful, compliant customer care.
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Hardship Care Specialist in Melbourne employer: Probe Operations Pty Ltd
At Probe Group, we pride ourselves on being an exceptional employer, offering a vibrant open-floor culture that encourages transparency and collaboration. Our commitment to employee well-being is reflected in our comprehensive mental health resources and engaging team activities, fostering a supportive environment where your voice is valued. With opportunities for career growth in the recession-proof utilities sector, joining our Melbourne team as a Customer Service Consultant means becoming part of a passionate community dedicated to making a meaningful impact.
