Probe Group in Melbourne is seeking a Hardship Customer Service Representative to support banking customers facing financial vulnerability. You will handle inbound/outbound calls and messaging, document interactions, and follow compliance guidelines.
Working in a hybrid model at our Melbourne location, you will train for 4 weeks remotely with an on-site start, then rotate shifts 8am–9pm, Monday to Saturday. The role emphasizes empathy, problem-solving, and accurate data entry.
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Empathy-Driven Hardship Support Specialist (Banking) in Melbourne employer: Probe Group
At Probe Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Melbourne CBD. Our commitment to employee well-being is reflected in our hybrid work model and unlimited mental health resources, ensuring that our team members thrive both personally and professionally. With a strong focus on continuous growth and innovation, we empower our employees to challenge the norm and develop their skills in a supportive environment, making Probe an ideal place for those seeking meaningful and rewarding careers.
