Probe CX is seeking a dedicated Call Centre Agent to support a water utilities client from our Melbourne office. You'll handle high volumes of inbound inquiries, perform outbound follow-ups, manage payments, and ensure regulatory compliance while delivering empathetic service.
You will use CRM and telephony tools, document interactions, and explain complex information in a clear, patient manner. This permanent, full-time role offers growth within a global, people-focused organization.
Customer Service Agent - Billing & Inquiries Champion in Melbourne employer: Probe Group
At Probe Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Melbourne CBD. Our commitment to employee well-being is reflected in our hybrid work model and unlimited mental health resources, ensuring that our team members thrive both personally and professionally. With a strong focus on continuous growth and innovation, we empower our employees to challenge the norm and develop their skills in a supportive environment, making Probe an ideal place for those seeking meaningful and rewarding careers.
