Probe CX in Joondalup, WA is seeking a strategic Workforce Management professional to lead the end-to-end WFM framework across forecasting, scheduling, and intraday governance. You will challenge legacy processes, build modern frameworks, and act as a trusted commercial advisor bridging data and operations.
You will mentor a team of Planners, Schedulers, and Real-Time Analysts, partner with Operations and clients, and ensure adherence to award requirements while driving capacity models and cost
Strategic Workforce Manager: Modernise & Lead WFM in Perth employer: Probe CX
At Probe Group, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture encourages employees to think differently and challenge the status quo, while our commitment to diversity ensures that every voice is heard and valued. With opportunities for professional development and a focus on meaningful client outcomes, working as a Digital Experience Architect in vibrant locations like Melbourne, Sydney, or the Gold Coast offers a unique chance to make a real impact in the digital transformation landscape.
