At a Glance
- Tasks: Assist residential electricity customers with billing and account management via voice and written channels.
- Company: Probe Group, a leading customer service provider in Western Australia.
- Benefits: Paid training, flexible rotating schedule, and no sales targets.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Join a supportive team focused on helping customers without the pressure of sales.
- Qualifications: Strong communication skills and a passion for customer service.
Probe Group in Western Australia is seeking a Customer Service Agent to be the frontline contact for residential electricity customers, handling billing, payments and account management across Voice and Written channels.
As part of a pure service and care campaign with no sales targets, you will undergo 13 days of paid training starting 30 November 2026 and work a rotating schedule Monday–Friday between 7:00 AM and 7:00 PM.
Customer Care Agent: Billing & Support (No Sales) in Perth employer: Probe CX
At Probe Group, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture encourages employees to think differently and challenge the status quo, while our commitment to diversity ensures that every voice is heard and valued. With opportunities for professional development and a focus on meaningful client outcomes, working as a Digital Experience Architect in vibrant locations like Melbourne, Sydney, or the Gold Coast offers a unique chance to make a real impact in the digital transformation landscape.
