At a Glance
- Tasks: Support Australians facing hardship with empathy and create tailored plans.
- Company: Probe CX, a compassionate organisation dedicated to helping those in need.
- Benefits: Full-time role with competitive pay and supportive work environment.
- Other info: Join a team that values empathy and collaboration in Melbourne.
- Why this job: Make a real difference in people's lives while developing your advocacy skills.
- Qualifications: Experience in support roles and strong communication skills required.
The predicted salary is between 63000 - 77000 $ per year.
Probe CX is seeking a Senior Hardship & Vulnerability Specialist to support Australians facing complex hardship with empathy and practical guidance.
You will handle inbound and outbound interactions across voice and written channels, delivering high-quality outcomes through tailored hardship plans and collaboration with counsellors and support networks.
The role is full-time, on-site in Melbourne, with operation hours 8 AM–8 PM seven days.
#J-18808-Ljbffr
Senior Hardship & Vulnerability Advocate in Melbourne employer: Probe CX
At Probe Group, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture encourages employees to think differently and challenge the status quo, while our commitment to diversity ensures that every voice is heard and valued. With opportunities for professional development and a focus on meaningful client outcomes, working as a Digital Experience Architect in vibrant locations like Melbourne, Sydney, or the Gold Coast offers a unique chance to make a real impact in the digital transformation landscape.
