At a Glance
- Tasks: Assist customers with inquiries about water utilities and provide support via calls, emails, and live chat.
- Company: Probe CX, a leading customer experience provider in Melbourne.
- Benefits: Part-time hours, flexible work options, and supportive benefits.
- Other info: Onsite training in Melbourne CBD with potential for remote work later.
- Why this job: Make a difference by helping customers understand their bills and payment options.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15.3 - 18.7 $ per hour.
Probe CX is seeking a Customer Service Agent in Melbourne to support a water utilities client.
The role handles inbound inquiries and outbound calls, focusing on bill clarity, payment options, and sensitive financial hardship assessments.
Training occurs onsite in Melbourne CBD with a view to flexible work later.
The ideal candidate enjoys helping customers, has strong communication skills, and can work across calls, emails, and live chat. Part-time hours and supportive benefits offered.
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Customer Experience Agent in Melbourne employer: Probe CX
At Probe Group, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture encourages employees to think differently and challenge the status quo, while our commitment to diversity ensures that every voice is heard and valued. With opportunities for professional development and a focus on meaningful client outcomes, working as a Digital Experience Architect in vibrant locations like Melbourne, Sydney, or the Gold Coast offers a unique chance to make a real impact in the digital transformation landscape.
