At a Glance
- Tasks: Support banking customers in financial stress through empathetic communication and guidance.
- Company: Probe CX, a leading customer service provider in Melbourne.
- Benefits: Hybrid work model, training support, and a focus on personal development.
- Other info: Join a supportive team with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 49500 - 60500 $ per year.
Probe CX in Melbourne is seeking a Hardship Customer Service Representative to support banking customers facing financial stress.
You will handle calls, messaging, and guidance with empathy, using CRM tools and complying with policy.
This is a hybrid role with on-site equipment collection, training week on-site, and remote training.
The role emphasizes vulnerability-aware communication, accurate documentation, and collaboration with team leaders, QA, and training to improve customer outcomes.
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Banking Hardship Support Specialist in Melbourne employer: Probe CX
At Probe Group, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture encourages employees to think differently and challenge the status quo, while our commitment to diversity ensures that every voice is heard and valued. With opportunities for professional development and a focus on meaningful client outcomes, working as a Digital Experience Architect in vibrant locations like Melbourne, Sydney, or the Gold Coast offers a unique chance to make a real impact in the digital transformation landscape.
