At a Glance
- Tasks: Handle customer inquiries, resolve billing issues, and update accounts.
- Company: Join Probe CX, a leading customer care provider in Melbourne.
- Benefits: Full-time role with standard hours, competitive pay, and supportive team.
- Other info: Opportunity for career growth in a dynamic work environment.
- Why this job: Make a difference by helping customers and ensuring their satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 54000 - 66000 $ per year.
Probe CX is seeking a Call Centre Agent in Melbourne to support a water utilities client.
You will handle a high volume of in-bound inquiries and some outbound follow-up, resolving billing issues, updating accounts, and ensuring compliance.
This is a full-time, permanent role based in Melbourne CBD, with a 38-hour week and standard business hours Monday–Friday, with potential weekends.
You'll engage professionally with customers, log interactions in our CRM, and collaborate with a supportive
Inbound Support Specialist - Customer Care employer: Probe CX
At Probe Group, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture encourages employees to think differently and challenge the status quo, while our commitment to diversity ensures that every voice is heard and valued. With opportunities for professional development and a focus on meaningful client outcomes, working as a Digital Experience Architect in vibrant locations like Melbourne, Sydney, or the Gold Coast offers a unique chance to make a real impact in the digital transformation landscape.
