Probe CX is seeking a strategic Workforce Management leader to modernise forecasting, scheduling and intraday governance within our Joondalup contact centre. You will challenge legacy processes, build proactive planning discipline and partner with operations to drive efficiency and service quality.
You will mentor a team of Planners, Schedulers and Real-Time Analysts, advocate for data-driven decisions, and ensure compliance with industry awards and fatigue guidelines while delivering measurable
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Strategic WFM Leader — Modernise Forecasting & Capacity employer: Probe Contact Solutions Australia Pty Ltd
Probe CX is an exceptional employer that prioritises employee growth and development, offering comprehensive onsite training in the vibrant Melbourne CBD. With a focus on flexible shifts and a supportive work culture, team members are encouraged to achieve their targets while delivering high-quality customer interactions, making it a rewarding environment for those looking to excel in customer service.
Contact Details:
Probe Contact Solutions Australia Pty Ltd Recruitment Team
