Practice Manager

Optima Medical & Aesthetic Clinic is opening in Phillip, Canberra, in January 2027, and we're looking for a passionate, motivated and experienced Practice Manager to join our foundation team. This isn't just another Practice Manager position. It's an opportunity to be involved in the launch of a new healthcare facility, establish a positive workplace culture, build a great team and contribute to the long-term success of an exciting new practice.

With supportive, female-led ownership and a commitment to delivering exceptional patient care, we're creating a workplace where people feel respected, supported and genuinely enjoy coming to work. Part-time and full-time opportunities are available for the right candidate.

Why You'll Love Working With Us

• A Brand-New, Modern Facility: Enjoy working in a fresh, contemporary medical and aesthetic clinic, designed to provide a welcoming and professional environment for patients and staff.
• Supportive Female-Led Leadership: Work alongside approachable, collaborative ownership that values your experience, ideas and contributions.
• Be Part of Our Foundation Team: Play an important role in launching the clinic, developing systems and helping create a workplace culture you're proud of.
• Make the Role Your Own: Enjoy autonomy, responsibility and the opportunity to introduce new ideas and improvements.
• Flexibility That Works for You: Part-time or full-time employment options available.
• A Positive Team Culture: We believe in respect, open communication, teamwork and supporting one another.
• Grow With the Practice: Be part of an exciting new business with opportunities for professional growth and career development.

About the Role

As our Practice Manager, you'll be the driving force behind the smooth day-to-day operations of Optima Medical & Aesthetic Clinic. Working closely with the clinic owner, you'll help establish the operational foundations of the practice, support our practitioners and administrative team, and ensure every patient receives a welcoming, professional and seamless experience.

Your key responsibilities will include:

• Leading and overseeing the day-to-day operations of the clinic.
• Assisting with the exciting setup and launch of our new facility.
• Recruiting, onboarding, mentoring and supporting administrative staff.
• Creating staff rosters and coordinating leave and team performance.
• Managing patient bookings, reception workflows and administrative processes.
• Overseeing Best Practice and HotDoc, including appointment management, recalls and reminders.
• Supporting Medicare billing, private billing and financial processes.
• Coordinating practitioner onboarding and supporting our clinical team.
• Monitoring budgets, expenses, operational performance and practice KPIs.
• Developing efficient systems, policies and procedures.
• Maintaining healthcare compliance, privacy and quality standards.
• Building positive relationships with patients, practitioners and external providers.
• Identifying opportunities to improve patient experiences, operational efficiency and business growth.

About You – Our Ideal Practice Manager

We're looking for someone who brings a combination of experience, confidence, initiative and a genuinely positive attitude. You are a natural leader who enjoys supporting others, solving problems and keeping a busy medical practice running smoothly. You understand that a successful practice is built on more than systems and processes. It's about creating a great team, supporting practitioners and ensuring patients feel cared for from the moment they walk through the door.

Ideally, you'll bring:

• Previous experience as a Practice Manager, Assistant Practice Manager or in a senior medical administration role.
• Experience using Best Practice and HotDoc, highly regarded.
• Strong knowledge of general practice operations and Medicare billing.
• Excellent leadership, communication and organisational skills.
• Experience managing staff, rosters and administrative workflows.
• A proactive, organised and solutions-focused approach.
• Confidence working independently and making operational decisions.
• Strong attention to detail and an understanding of patient confidentiality.
• A genuine passion for healthcare, teamwork and exceptional patient service.
• Experience within medical aesthetics, skin clinics or specialist healthcare would be an advantage, but is not essential.

Most importantly, we're looking for someone who shares our vision of creating a welcoming, professional and successful practice.

A Fresh Start. A Great Team. An Exciting Future. There's something special about joining a new clinic from the beginning. At Optima Medical & Aesthetic Clinic, you'll have the opportunity to bring your experience and ideas to life, help build a supportive team and contribute to creating a practice that both patients and staff love being part of. We want our Practice Manager to feel trusted, appreciated, empowered and proud of the workplace they help create.

If you're ready to move into a role where your experience is valued and you can make a genuine impact, we'd love to meet you. Ready to Join Us? Our doors open in January 2027, and we'd love you to be part of our journey!